Phoenix Moore
St James,Australia
Summary
Motivated and hardworking 18-year-old seeking a part-time position to gain hands-on experience and develop valuable skills. Eager to contribute a strong work ethic, adaptability, and a willingness to learn in a team-oriented environment. Looking for an opportunity to grow professionally while making a positive impact.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
McDonald’s
East Victoria Park, Australia
01.2024 - Current
- Trained and mentored new employees on McDonald’s procedures and policies.
- Trained new crew members on food preparation and customer service standards.
- Collaborated with management to resolve customer complaints effectively and promptly.
- Ensured crew members followed safety and quality standards.
- Provided feedback to crew members to improve efficiency and service quality.
- Aid management in establishing a supportive and effective workplace atmosphere.
Crew Member
McDonald’s
East Victoria Park, Australia
09.2022 - 01.2024
- I took customer orders and processed transactions efficiently.
- Prepared food following hygiene and safety standards.
- Maintained cleanliness and restocked supplies.
- Worked collaboratively to ensure smooth restaurant operations.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organisation of the work area and dining space.
- Assisted team members with tasks during peak hours for smooth operations.
Education
High School Diploma -
Kent Street Senior High School
Kensington, WA, Australia11-2025
No Degree - Certficate III in School Based Education Support
North Metropolitan TAFE
Leederville, WA10-2025
Skills
- Employee training
- Customer service
- Food safety
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Team building and leadership
- Cleaning and sanitation
- Decision-making
- Product knowledge
- Cash handling
- Restaurant standards
- Workplace safety
- Complaint resolution
- Multitasking and organization
Certification
- Provide First Aid (HLTAID003), Royal Life Saving WA, 2025
- Provide Cardiopulmonary Resuscitation (HLTAID009), FirstAidPro Australia, 2025
- Provide Basic Emergency Life Support (HLTAID010), FirstAidPro Australia, 2025
- Provide First Aid (HLTAID011), FirstAidPro Australia, 2025
- Provide First Aid in an Education and Care Setting (HLTAID012), First Aid Pro Australia, 2025
- Bronze Medallion, Royal Life Saving WA, 2024
- WA Recreational Skippers Ticket, Marine Education Boatshed, 2025
- Community Surf Rescue Certificate, Royal Life Saving WA, 2025
Languages
English
Native/ Bilingual
German
Elementary
Timeline
Crew Trainer
McDonald’s
01.2024 - Current
Crew Member
McDonald’s
09.2022 - 01.2024
High School Diploma -
Kent Street Senior High School
No Degree - Certficate III in School Based Education Support
North Metropolitan TAFE