Attentive and creative equestrian instructor who is passionate about helping young children develop emotional, social and educational skills. Familiar with developmentally appropriate activities and experienced by providing nurturing environments conducive to learning. Promote physical, emotional and social health to complement academic progress.
Hi, I’m
Phoenix Passeri
Bensville,NSW
Summary
Overview
6
years of professional experience
1
Certification
Work History
Star Cafe
Waitress/ Customer Service Representative
01.2024 - Current
Job overview
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Stocked server areas with supplies before, during and after shifts.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Bensville Riding School
Stable Manager/Coach
02.2018 - Current
Job overview
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others
- Maintained excellent attendance record, consistently arriving to work on time
- Led projects and analyzed data to identify opportunities for improvement
- Worked collaboratively to support student independence, empowerment and learning
- Promoted positive and safe environment for student learning.
Bells Boutique Hotel
Food and Beverage Attendant
02.2021 - 02.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Provided attentive service and proactively assessed guest needs
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Explained menu items and suggested appropriate options for food allergy concerns
- Trained new staff members on company policies and procedures.
Education
St Josephs Catholic CollegeEast Gosford, NSW
High School Diploma
11.2021
University Overview
Skills
- Group and Individual Instruction
- Emergency Response
- Safety Management
- Injury Prevention
- Group Instruction
- Positive Reinforcement
- Staff Management
- Age-Appropriate Activities
- Special Needs Support
- First-Aid and CPR
- Child Supervision
- Exercise and Outdoor Activities
- Keeping Children Safe
- Positive and Professional
- Course Planning
- Creative Problem-Solving
- Environmental Monitoring
- Risk Management
- Customer Service
Certification
- Barista Trained, Sep 2021, Current
- Certificate 2 in Business Services, Aug 2021, Current
- Certificate 2 in Hospitality, Aug 2021, Current
- First Aid Certificate/ CPR
- RSA License
Accomplishments
Accomplishments
- Academic Achievement award 2020-2021 for HSC.
- Gold Award a St Joesph's Catholic collage East Gosford.
Timeline
Waitress/ Customer Service Representative
Star Cafe
01.2024 - Current
Food and Beverage Attendant
Bells Boutique Hotel
02.2021 - 02.2022
Stable Manager/Coach
Bensville Riding School
02.2018 - Current
St Josephs Catholic College
High School Diploma
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