Phoenix Petterwood
Grovedale,VIC
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management.
Interested in the field of psychology, bringing together current studies and experience to a single industry. I aim to gain industry experience in the workplace of psychology, as well as experience in the inner workings of a medical office.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Hungry Jack's
09.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software
- Excellent phone etiquette
- Cash handling, counting a safe and resolving Eftpos issues.
Media Creation
Sustainable Fitness Solutions
04.2023 - 05.2023
- Created promotional content for a business
- Contact with the owners' clients, including filming their sessions for promotional purposes.
- Communication skills with the business owner.
Education
Bachelor of Science - Psychology
Swinburne University of Technology
Melbourne, VICHigh School Diploma -
Geelong High School
Geelong 2022
Skills
- Service Delivery Optimization
- Quality Assurance
- Talent Development
- Schedule Coordination
- Complaint resolution
- Handling Escalations
- Problem-Solving
- Exceptional telephone etiquette
- Cash Handling
- Microsoft Outlook, Word, and Excel
- Quick learner
- Time management
Accomplishments
- Featured in a film festival as a finalist, for a short film I wrote, directed and filmed myself. Which led to a newspaper article about me, and earned a radio interview.
- Worked in three different locations for Hungry Jacks, adapting to their layout, ordering expectations, and building relationships with new staff.
- travelled internationally to New Zealand, United States and Europe.
Certification
- First Aid - valid until 2026
- Fire Warden
- Drivers license
- Food Safety Supervisor
- High School Diploma
- barista experience, through Hungry Jacks's
Timeline
Media Creation
Sustainable Fitness Solutions
04.2023 - 05.2023
Customer Service Manager
Hungry Jack's
09.2021 - Current
Bachelor of Science - Psychology
Swinburne University of Technology
High School Diploma -
Geelong High School
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