Phoenix Pikaahu
Ipswich,QLD
Summary
Goal-driven Operations Team Leader with an adaptable and insightful approach to tackling all types of business issues. Open and encouraging supervisor practiced at motivating employees to meet challenging demands. Eager to take on a challenging new role and put my experience to use in support of business needs.
Overview
8
8
years of professional experience
Work History
Operations Team Leader
Stoddart Group
Darra, QLD
07.2021 - Current
- Tracked costs associated with labor, materials, permits. throughout each phase of the project's development.
- Direct report to Construction, Regional & State Managers
- Chaired weekly progress meeting and provided for follow-up coordination.
- Prepared accurate reports on cost estimates versus actual expenditures incurred during various phases of construction projects.
- Developed standard operating procedures for operations staff.
- Maintained records of inventory levels and provided weekly reports to management.
- Conducted regular audits of warehouse stock levels to prevent outages or delays in production.
- Resolved conflicts between team members using effective communication skills.
- Established strong relationships with vendors to ensure reliable supply chain operations.
- Performed root cause analysis to identify problems within the organization's operations process.
- Created, monitored and adjusted daily production schedules.
- Implemented cost-saving initiatives that improved efficiency by 15%.
- Supervised daily activities of the operations team members, providing guidance when necessary.
- Monitored performance metrics on a regular basis and identified areas for improvement.
- Ensured compliance with safety regulations in the workplace.
- Generated detailed reports outlining KPIs, quality control measures, and other related data points.
- Facilitated training sessions for new employees on operational processes and procedures.
- Coordinated with cross-functional teams to ensure smooth workflow processes.
- Investigated customer complaints concerning product quality or service delivery issues.
- Analyzed data from multiple sources to make informed decisions regarding operational strategies.
- Kept team in compliance with all applicable company and legal standards.
- Assisted with development and implementation of quality controls, productivity standards and compliance guidelines.
Customer Service/ Administration/ Process Manufacturing
CITY BEACH DISTRIBUTION WAREHOUSE
Murarrie, QLD
11.2018 - 07.2019
- Leading a team to ensure daily targets were met and completed up to satisfaction
- Preparing and completing customer orders
- Proficiency in inventory software, database and systems
- Being organized and time managing
- Answering any incoming calls
- Ability to direct, allocate and coordinate tasks
- Receive and process warehouse stock (pick/pack/label/ship/cancel)
- Effectively addressed customer concerns regarding faulty products through email communication, facilitating timely resolution and shipment of replacement items.
- Demonstrated effective time management skills.
PROCESS WORKER
PRIMO MORAITIS FRESH
12.2016 - 06.2017
- Data entry
- Machine operating
- Picking and packing
- Ability to work in a fast-paced environment
- Time management
- Ability to maintain focus while carrying out repetitive tasks.
Education
Skills
- Punctual
- Strong attention to detail
- Ability to work in fast paced environment
- Reliable
- Team Orientated
- Stock Ordering
- Machine Operator
- Organized
- Confident worker
- Data Entry
- Logistics Management
- Safety practices
- Stakeholder Management
- Quality controls
- Staff Training
- Staff Development
- Onboarding and Orientation
- Operational Reporting
- Project Planning
- Scheduling expertise
- Supply Ordering
- Customer Support
- Conflict Mediation
- Inventory Oversight
- Logistics Coordination
- Customer Relationship Management (CRM)
References
AVAILABLE UPON REQUEST
Availability
Monday- Friday 7:30am -4:30pm
Timeline
Operations Team Leader
Stoddart Group
07.2021 - Current
Customer Service/ Administration/ Process Manufacturing
CITY BEACH DISTRIBUTION WAREHOUSE
11.2018 - 07.2019
PROCESS WORKER
PRIMO MORAITIS FRESH
12.2016 - 06.2017
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