Phoenix Toga Laumemea
Holmview,Australia
Summary
Dynamic professional with extensive experience in sales and customer service. Recognized for consistently exceeding sales targets and fostering strong partnerships. Currently advancing expertise in community services, dedicated to empowering individuals and families through collaborative approaches.
Overview
17
17
years of professional experience
Work History
Cover Start Agent
Bupa
06.2024 - Current
- Achieved individual and team sales goals through targeted engagement and personalized outreach.
- Deliver tailored health insurance solutions via inbound and outbound calls and email
- Educated customers on health cover options, enhancing understanding and satisfaction.
- Maintain accurate customer records in line with company policies
- Supported team leaders by efficiently managing operational tasks, ensuring seamless workflow.
Youth Worker
Family Centred Support Services
02.2024 - 09.2024
- Supported children and families in out-of-home care by providing emotional and practical assistance to enhance stability and well-being
- Assisted with education in school and home environments to promote academic success and personal development
- Transported clients to school and activities safely, ensuring timely arrival and fostering participation in community events
- Planned and prepared nutritious meals
- Completed daily reports in line with organisational standards
Sales Account Manager
Latitude Financial Services
10.2009 - 12.2023
- Cultivated and expanded relationships with accredited partners to enhance collaboration and drive mutual success
- Onboarded new partners and expanded business opportunities
- Reviewed reports to pinpoint opportunities for sales growth and implement targeted strategies
- Facilitated sales training for groups and individuals to boost product knowledge and sales techniques
- Resolved partner and customer issues efficiently
- Conducted compliance audits and regulatory training
Education
Diploma - Human Resources
College for Adult Learning
04-2026
Diploma - Community Services
All Training Colleges
01-2024
Certificate III - Personal Training
Academy of Fitness
01-2018
Skills
- Client relationship management
- Sales strategy
- Sales performance tracking
- Sales forecasting
- Customer interaction management
- Presentation communication
- Computer application proficiency
- Analytical problem solving
- Problem-solving
- Professional relationship building
- Constructive mindset
Hobbies and Interests
- My Faith in God
- Family-focused lifestyle
- Passion in sports (Rugby, League, Basketball etc)
References
Available on request
Timeline
Cover Start Agent
Bupa
06.2024 - Current
Youth Worker
Family Centred Support Services
02.2024 - 09.2024
Sales Account Manager
Latitude Financial Services
10.2009 - 12.2023
Diploma - Human Resources
College for Adult Learning
Diploma - Community Services
All Training Colleges
Certificate III - Personal Training
Academy of Fitness