Phoenix To’o

Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Resolved passenger conflicts and medical emergencies during flights.
• Improved team morale and efficiency with proactive communication and coordination during in-flight service.

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
• Contributed to continuous improvement of support services by participating in training and professional development opportunities.

• Maintained compliance with industry standards and regulations through diligent record-keeping and documentation practices.
• Managed budgets and resources effectively, ensuring optimal utilization of funds for maximum client benefit.
• Evaluated program effectiveness using data-driven approaches, continuously refining strategies for improved outcomes.
• Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual client needs.
• Maintained strong focus on staff wellbeing, implementing stress management and self-care strategies to promote resilience among team members in demanding work environment.
• Coordinated staff schedules, ensuring adequate coverage for all shifts while minimizing overtime expenses.
• Developed strong relationships with clients, resulting in increased client satisfaction and retention rates.