Summary
Overview
Work History
Education
Skills
References
Employment experience
Timeline
Generic

Phoenix Weston

Glasshouse Mountains

Summary

I am an eager and enthusiastic young person committed to upholding regulations and guidelines, prioritizing the maintenance of safe work practices while simultaneously delivering exceptional customer service

Overview

9
9
years of professional experience

Work History

Client Services Coordinator

Glasshouse Home Safety
06.2021 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Ensuring my technicians are working in a safe and harmonious environment.
  • Created customer support strategies to increase customer retention.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.


Administration and Body Corporate Management

Eagle Real Estate
04.2019 - 02.2021
  • Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Input all relevant transactions and supervised properly within accounting system.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.

Customer Service Attendant

Palmwoods Takeaway
08.2018 - 04.2019
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer requirements for service levels, handle time and productivity.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Sought ways to improve processes and services provided.

Administrative Assistant

CJM Constructions Pty Ltd
01.2018 - 04.2019
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Customer Service Attendant

The Coffee Club, Beerwah
01.2016 - 08.2018
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Waitress

Glasshouse Mountains Sports Club
01.2016 - 01.2016
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Completion Of Grade 12 Diploma -

Beerwah State High School
11.2016

Skills

  • Multitasking proficiency
  • Client Relationship Building
  • Strong Organization
  • Customer Relations
  • Strong ability to work well autonomously and as a part of a team
  • Time management expertise
  • Decision-making capabilities
  • Problem solving
  • Research and due diligence
  • Proficient in Microsoft, Rentsafe, Servicem8, Active Campaign
  • Sales knowledge
  • Schedule Management

References

  • Allan Chapman, Glasshouse Home Safety, 0499905657
  • Carmen Jones, The Coffee Club, 0405 814 321 or 0429 424 492
  • Cheryl Andrews, CJM Constructions Pty Ltd, 0412 892 074
  • Maryanne McLaughlin, Palm woods Takeway, 0407 587 872

Employment experience

  • Reception duties
  • Cash/Eftpos receipt handling
  • Systems - MYOB, Rentsafe, Servicem8, Microsoft
  • Accounts payable
  • Clerical and administration duties
  • Providing exceptional customer service
  • Phone and data entry
  • learning and teaching safety protocols
  • Providing detailed information regarding products and services
  • Following all administrative procedures
  • Client bookings and relations
  • Handling complaints and queries
  • Coordination of maintenance works
  • Payroll processing
  • Filing
  • Scheduling of tradesmen

Timeline

Client Services Coordinator

Glasshouse Home Safety
06.2021 - Current

Administration and Body Corporate Management

Eagle Real Estate
04.2019 - 02.2021

Customer Service Attendant

Palmwoods Takeaway
08.2018 - 04.2019

Administrative Assistant

CJM Constructions Pty Ltd
01.2018 - 04.2019

Customer Service Attendant

The Coffee Club, Beerwah
01.2016 - 08.2018

Waitress

Glasshouse Mountains Sports Club
01.2016 - 01.2016

Completion Of Grade 12 Diploma -

Beerwah State High School

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