Pholit Bora
Wollert
Summary
A talented leader with 7+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Truck Driver
Australia Post
08.2023 - Current
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of truck.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Maintained clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Operations Manager
Bunnings Warehouse
11.2022 - 01.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
Coordinator
Bunnings Warehouse
02.2017 - 11.2022
- Coach and develop frontline team
- Implement strategic plans and execute a consistent customer offer
- Lead, motivate and develop a team in an active retail environment
- Provide effective planning and organisation
- Provide excellent written and verbal communication
- Deliver outstanding customer service
- Drive a high-performance culture and create an enjoyable workplace
- Hiring new team members
Team Member
G4 (Supervisor), Bunnings Warehouse
02.2016 - 02.2017
- Support store leadership team
- Set example of best service and support team to deliver friendly and helpful advice to customers
- Coach team on right service behaviours
- Assist with inducting and training team
- Ensure that merchandising standards fit with business requirements
- Coordinate stock
Team Member
Bunnings Warehouse
01.2015 - 02.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
Flooring Specialist
Masters Home Improvement
10.2011 - 01.2015
- Hwy), Burke and Butler streets, Braybrook 3019
- Receive and merchandise stock according to merchandising layouts
- Identify potential shoplifters and alerted management
- Complete all point of sale opening and closing procedures, including counting the content of the cash registers
- Handle all customer relations issues in a gracious manner and in accordance with company policies
- Foster a positive work environment by consistently treating all employees and customers with respect and consideration
- Cultivate a customer-focused environment by greeting and responding to all customers in a friendly manner
- Ensure safety at work
Pizza Maker
Palazzo Restaurant
03.2009 - 10.2011
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Education
Future Leader Program -
Swinburne University of Technology
Melbourne11.2018
Management, cookery
Melbourne Institute of Tourism And Hospitality
Melbourne, VIC2010
Bachelors of Commerce - Management
Gauhati University
Assam2004
Skills
- Absolutely customer focused approach Conflict Management Demonstrated ability to direct and motivate team Qualify Focus
- Excellent organizational and decision making skills Relationship Building
- Health and Safety Compliance
- Incidents Management
- Inventory Management
- Delegation
- Warehouse Operations
- Employee relations and conflict resolution
- Fluent in English, Hindi, Assamese
- Superb time management skills
- Forklift liscence
Timeline
Truck Driver
Australia Post
08.2023 - Current
Operations Manager
Bunnings Warehouse
11.2022 - 01.2023
Coordinator
Bunnings Warehouse
02.2017 - 11.2022
Team Member
G4 (Supervisor), Bunnings Warehouse
02.2016 - 02.2017
Team Member
Bunnings Warehouse
01.2015 - 02.2016
Flooring Specialist
Masters Home Improvement
10.2011 - 01.2015
Pizza Maker
Palazzo Restaurant
03.2009 - 10.2011
Future Leader Program -
Swinburne University of Technology
Management, cookery
Melbourne Institute of Tourism And Hospitality
Bachelors of Commerce - Management
Gauhati University
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