Phong Tran
Footscray
Summary
Motivated international student seeking for part-time position as crew member at …… to leverage strong interpersonal skills, a proactive work ethic, and a passion for delivering exceptional customer service. Eager to contribute to the smooth operation of events by providing reliable support, maintaining high standards of cleanliness, and ensuring a positive experience for guests. Committed to working collaboratively with team members to achieve venue goals and uphold a welcoming environment.
Overview
1
1
Certification
Work History
Crew Member
Hungry Jacks
2023.06 - 2023.12
- Provided friendly and efficient customer service by welcoming guests, taking orders, and processing transactions accurately and quickly
- Prepared food items according to McDonald's standards, ensuring quality, freshness, and adherence to food safety guidelines
- Maintained cleanliness and sanitation standards in all areas of the restaurant, including food preparation areas, dining areas, and restrooms, to ensure a clean and hygienic environment for customers and staff
- Worked collaboratively with team members to streamline workflows, maximize efficiency, and deliver exceptional service during peak hours
- Followed safety and security procedures to prevent accidents and minimize risks for customers and staff
Counter Staff
Profit Badminton
- Greeted customers and provided assistance with court bookings, equipment rentals, and other inquiries related to badminton
- Processed payments accurately and efficiently using cash registers or point-of-sale systems, and reconciled cash drawer at the end of each shift
- Maintained cleanliness and organization of the counter area, including stocking merchandise, cleaning equipment, and ensuring a neat and inviting appearance for customers
- Assisted in promoting badminton programs, events, and special promotions to attract new customers and increase participation in the sport
- Collaborated with colleagues to address customer feedback and resolve issues to ensure a positive experience for all visitors
Education
Bachelor of Business and Bachelor of Marketing -
Monash University
Caulfield, VIC07.2027
High School Diploma -
Norwood International High School
South Australia01.2022
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work effectively in multicultural environments
- Fluent in Vietnamese and English
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
Accomplishments
- Achieved crew member certificate through effectively helping with assisting event participants.
- Collaborated with team of more than 5 in the development of university project.
Certification
- IELTS 8.0 (English Certificate)
- Graduated from Norwood International High School
- HSK 4 (Chinese language Certificate)
- Various Sports achievements including club and state levels
Coursework
- Student Ambassador in Adelaide: I had the opportunity to be an international student Ambassador in Adelaide, therefore, I had an extensive range of opportunities to have met and communicated with many other international students and engaged in social activities.
- As I was a student at Norwood International High School, I was allowed to greet and meet a few tour of exchange students from Japan which it was great experience for myself.
- I also participated in some activities which was specially organised for international students where I got to meet other international students same age as me.
References
Available upon request.
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
French
Elementary
Timeline
Crew Member
Hungry Jacks
2023.06 - 2023.12
Counter Staff
Profit Badminton
Bachelor of Business and Bachelor of Marketing -
Monash University
High School Diploma -
Norwood International High School
- IELTS 8.0 (English Certificate)
- Graduated from Norwood International High School
- HSK 4 (Chinese language Certificate)
- Various Sports achievements including club and state levels
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