Phornthida Sirirattikan
16 Bensbach Road,Australia
Overview
2026
2026
years of professional experience
Work History
KITCHEN HAND
GRAFF CAFF
DULWICH HILL
- Serving all food using correct tools and presentation techniques, helping the chef with cooking, customer service, rubbish removal, serving food, waiting tables, working as part of a team, ensure the food is served promptly, clean up the restaurant
- Kmart Boardway Stocktake and Register
- Soul Origins Central Park customers service
- Cafe Mascot customers service
- Cafe Bondi Junction customers service
Guest Service Representative
The Star Casino
Pyrmont, NSW
09.2022 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates
- Developed strong rapport with returning guests to foster loyalty and repeat business
- Comfortable working with Microsoft Office, Skidata, and Opera systems for tasks like bookings and reporting, and experienced in taking phone calls and assisting customers
Education
High School -
Kogarah High School
Kogarah, NSWTAFE NSW
Liverpool, NSWSkills
- Quick learner with strong adaptability to new tasks and environments
- Effective verbal and written communication skills
- Collaborative team player with strong interpersonal skills
- Resilient and open to constructive feedback for continuous improvement
- Able to maintain focus and perform well under pressure
- Compassionate with a genuine desire to support others
- Friendly, approachable, and professional in all interactions
- Respectful and accountable for actions
- Positive attitude, maintaining composure in challenging situations
Communication
I can speak multiple languages: Thai, Lao, and Eng
Professional Working
Hobbies and Interests
I enjoy meeting new people and making new friends. During school, I loved playing volleyball and basketball, which helped me develop strong teamwork skills
Availability
- Flexible and available for work every day, including weekends and holidays if needed
- Reliable and available to cover sick calls or extend shifts when necessary
Responsibility
- Responded to all customer inquiries in a friendly and efficient manner
- Handled cash and credit card transactions accurately, provided receipts, and ensured customers received correct change
Timeline
Guest Service Representative
The Star Casino
09.2022 - Current
KITCHEN HAND
GRAFF CAFF
High School -
Kogarah High School
TAFE NSW