Phornthip Namsai
Melbourne,VIC
Summary
Professional hospitality expert with strong background in ensuring exceptional guest experiences and maintaining high service standards. Demonstrates keen ability to work collaboratively with team members and adapt to dynamic environments to achieve outstanding results. Skilled in customer service, problem-solving, and multitasking, with reliable and flexible approach to meet evolving needs. Known for positive attitude, excellent communication, and commitment to creating welcoming atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Server
BangPop
35 S Wharf Promenade, South Wharf
04.2022 - Current
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Addressed customer concerns swiftly and professionally, resolving issues and ensuring repeat patronage.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Answered customers' questions, recommended items, and recorded order information.
- Skillfully balanced multiple tasks during high-volume shifts, maintaining composure under pressure.
- Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Education
BBA - Banking And Finance
Assumption University of Thailand
Bangkok10-2003
Skills
- Order taking
- Flexibility
- Allergy awareness
- Guest relations
- Cleanliness
- Sense of urgency
- Efficient service
- Warm and friendly
- Food running
- Wine service
- Upselling
- Wine Knowledge
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Teamwork and collaboration
- Order accuracy
- Staff training
- Ability to work under pressure
Certification
- Responsible Service of Alcohol (RSA) Certificate
Timeline
Front of House Server
BangPop
04.2022 - Current
BBA - Banking And Finance
Assumption University of Thailand