Phoutthamala Douangphoumy

• Established welcoming atmosphere by greeting each guest warmly.
• Contributed to positive guest experiences by assisting with menu recommendations and answering questions about food preparation and ingredients.
• Resolved customer complaints quickly while maintaining professionalism under pressure situations.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
• Boosted overall efficiency by training new staff members in proper procedures.

*Same as above experience*

• Monitored food preparation, production, and plating for quality control.
• Ensured kitchen cleanliness, adhering to health and safety regulations.
• Prioritized tasks and time to complete daily projects.
• Collaborated with front-of-house staff to ensure seamless service during peak hours.
• Addressed customer concerns promptly, demonstrating conflict resolution to maintain satisfaction levels.
• Created positive working environment and caring atmosphere for employees.
• Participated in hiring decisions, selecting candidates who demonstrated potential for success within the back-of-house team.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Assessed staff performance regularly, providing constructive feedback for continuous improvements.
• Monitored food inventory and supplies to prevent waste.