Phu Nguyen
Melbourne,Australia
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
25
25
years of professional experience
Work History
Chief Steward
Challenger Services
05.2024 - Current
- Mentored junior stewards through ongoing coaching sessions, fostering professional growth within the team members.
- Managed a diverse team of stewards, promoting effective communication and teamwork among staff members.
- Facilitated smooth operations during large events by effectively delegating tasks and monitoring team progress throughout the function''s duration.
- Enhanced guest experience by implementing effective standard operating procedures and maintaining quality services.
CHEF (CASUAL)
MCG (Spotless & Delaware North)
05.2013 - Current
- Coordinated kitchen workflows, fostering swift service and high-quality food preparation
- Monitored inventory levels and enforced best practices, reducing waste
- Prepared ingredients and cooked meals according to established recipes
- Performed prep work such as chopping vegetables or marinating meats prior to service hours
- Maintained high levels of cleanliness and organization within the kitchen environment
- Collaborated with front-of-house staff to provide exceptional customer service experience
ENVIRONMENTAL SERVICES SUPERVISOR
Crown Casino
01.2013 - 03.2024
- Contributed into the planning, setting up, and supervision events such as functions, weddings, cocktail parties, etc
- Demonstrated ability to lead and motivate a team of environmental services staff
- Ensured that all personnel are trained in appropriate safety procedures related to their job duties
- Inspected work performed to ensure that it met specifications and established standards
- Ensured that supplies and equipment were available in adequate amounts
- Issued supplies and equipment to workers
- Instructed staff in work policies and procedures and use and maintenance of equipment
CHIEF STEWARD
Plaza Ballroom @Regent Theatre
04.2008 - 06.2013
- Managed daily operations of restaurant kitchen, including scheduling, ordering supplies and overseeing food preparation
- Monitored employee performance; provided coaching when needed to improve job performance
- Ensured efficient workflow in the kitchen by monitoring production schedules and adjusting staffing as necessary
- Developed strategies for minimizing risks associated with potential fire hazards in the kitchen area
- Performed quality control checks on food items prior to serving guests or storing in walk-in coolers or freezers
- Provided leadership and direction to kitchen staff, fostering a positive work environment through effective communication
CHIEF STEWARD
RACV City Club
10.2010 - 07.2012
- Demonstrated adept capabilities in stocktaking and inventory management
- Contributed into the planning, setting up, and supervision of events such as functions, weddings, cocktail parties, etc
- Managed daily operations of restaurant kitchen, including scheduling, ordering supplies and overseeing food preparation
- Monitored employee performance; provided coaching when needed to improve job performance
- Maintained accurate records of inventory levels, purchase orders, invoices and other relevant documents
- Developed strong interpersonal skills to effectively address customer needs and complaints
CHIEF STEWARD
Stamford Plaza Melbourne
08.2000 - 05.2006
- Managed daily operations of restaurant kitchen, including scheduling, ordering supplies and overseeing food preparation
- Monitored employee performance; provided coaching when needed to improve job performance
- Ensured efficient workflow in the kitchen by monitoring production schedules and adjusting staffing as necessary
- Developed strategies for minimizing risks associated with potential fire hazards in the kitchen area
- Performed quality control checks on food items prior to serving guests or storing in walk-in coolers or freezers
- Provided leadership and direction to kitchen staff, fostering a positive work environment through effective communication
Skills
- Kitchen management
- Equipment maintenance
- Inventory control
- Team leadership
- Customer service
- Sanitation practices
Timeline
Chief Steward
Challenger Services
05.2024 - Current
CHEF (CASUAL)
MCG (Spotless & Delaware North)
05.2013 - Current
ENVIRONMENTAL SERVICES SUPERVISOR
Crown Casino
01.2013 - 03.2024
CHIEF STEWARD
RACV City Club
10.2010 - 07.2012
CHIEF STEWARD
Plaza Ballroom @Regent Theatre
04.2008 - 06.2013
CHIEF STEWARD
Stamford Plaza Melbourne
08.2000 - 05.2006
Similar Profiles
CLARK ANDREW SARMIENTOCLARK ANDREW SARMIENTO
Overnight Public Area Cleaner at Challenger ServicesOvernight Public Area Cleaner at Challenger Services
Nimesh BhavsarNimesh Bhavsar
Operations Manager at Challenger ServicesOperations Manager at Challenger Services
Mehedi PrantoMehedi Pranto
Cleaner at Challenger Services GroupCleaner at Challenger Services Group