Summary
Overview
Work History
Education
Skills
Timeline
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Phub Pem

Shepparton,VIC

Summary


Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.

Overview

6
6
years of professional experience

Work History

Cleaner

Kelly's Cleaning Service
12.2024 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Front of House Employee

Uma Resort
02.2021 - 02.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.

Housekeeping Supervisor

Tsenden Botique
03.2019 - 12.2020
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

High School Diploma -

Bitekha Higher Secondary School
Bhutan

Skills

  • Housekeeping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Efficient cleaning techniques
  • Attention to detail
  • Strong multitasking
  • POS system operation
  • Professional appearance
  • Handling complaints

Timeline

Cleaner

Kelly's Cleaning Service
12.2024 - Current

Front of House Employee

Uma Resort
02.2021 - 02.2024

Housekeeping Supervisor

Tsenden Botique
03.2019 - 12.2020

High School Diploma -

Bitekha Higher Secondary School

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