Summary
Overview
Work History
Education
Skills
Timeline
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Phuc Nguyen

Phuc Nguyen

Melbourne,Australia

Summary

  • Hospitality professional with nearly 10 years of experience in operational roles across hotels and resorts in Vietnam.
  • Proven ability to enhance guest experiences through effective support and service.
  • Strong cultural awareness gained from extensive travel to five countries, with a commitment to continuous personal and professional growth.
  • Seeking opportunities to leverage skills in new environments, with a focus on Australia as the next career destination.

Overview

11
11
years of professional experience

Work History

Cafe Manager

Ducky In The Field Café
Beaconsfield, AUS
07.2023 - Current
  • Recruited and managed staff to enhance operational efficiency.
  • Established community relationships to drive revenue growth.
  • Controlled stock orders to optimize inventory management.
  • Prepared weekly profit and loss statements for financial tracking.
  • Set up and upgraded new systems to improve productivity.
  • Prepared promotional materials to boost brand visibility.
  • Delivered food and beverages to ensure customer satisfaction.
  • Crafted coffee and cold drinks to meet quality standards.

Front Office Manager/Pre-Opening

Wyndham Hoi An Royal Beachfront Resort
07.2022 - 04.2023
  • Implemented IDS, new PMS system, for first entry into Vietnam.
  • Developed Front Office department structure for streamlined operations.
  • Recruited and trained team members to drive service excellence.
  • Managed coordination with owner and PMU on room status control and handover processes.
  • Worked alongside Revenue Manager to maintain efficient room inventory control.
  • Engaged with Sales Manager to establish room rates, rate codes, and types.

Director Of Guest Services/Pre-Opening

Centara Mirage Resort Mui Ne
06.2021 - 07.2022
  • Streamlined operations at Familia Lounge (private food and beverage lounge for VIP customers).
  • Focusing on enhancing VIP guest experiences.
  • Coordinated closely with owner's team to craft detailed itineraries for visiting VIPs.
  • Led a team of 39 diverse staff members, including a restaurant attendant/supervisor, guest relations officer/manager, and butler, to uphold superior service quality.
  • Developed training initiatives for restaurant and guest relations staff, raising service excellence.

Guest Experience Manager

Novotel Danang Premier Han River
Danang
06.2019 - 06.2020
  • Conducted daily RPS analysis and presented findings at Executive Morning Briefing, highlighting positive and poor reviews across all channels.
  • Facilitated Guest Experience Induction for newly hired operational staff to ensure service excellence.
  • Managed Sparkle Program, collaborating with operational departments to spotlight guests and team contributions daily.
  • Performed internal audits on brand standards for rooms and food & beverage areas, evaluating key touchpoints during guest interactions.
  • Led monthly action plan meetings with department heads to review RPS metrics and develop ownership-driven strategies.

Guest Relations Manager/Pre-opening

Premier Village Phu Quoc Resort
02.2018 - 06.2019
  • Oversee guest relations team, resort host team, airport representative team, and driver operations.

Various Operation Positions/ Pre-opening

Novotel Nang Premier Han River
Danang
03.2014 - 02.2018
  • Supervised front desk operations, ensuring exceptional guest service and efficient check-in processes.
  • Executed meeting and conference sales strategies, boosting revenue through effective client engagement and relationship management.
  • Provided personal assistance to Executive Assistant Manager and General Manager, managing schedules and coordinating meetings.
  • Trained and mentored front desk staff, VIP Lounge's Staffs enhancing team performance and service delivery standards.

Education

Certificate IV in Kitchen Management

Pakenham Institute
Pakenham, VIC
06-2025

MBA - Business Administration

UNIVERSITY OF THE PEOPLE
California, USA
10-2024

Certificate III in Commercial Cookery

Pakenham Institue
Pakenham, VIC
06-2024

Latte Art and Barista - Intermidiate Course

ROYAL GREENHILL INSTITUTE OF TECHNOLOGY
Melbourne, Australia
05-2023

Business English -

UNIVERSITY OF DANANG
Vietnam
06-2014

Skills

  • Brand standard management
  • Operational expertise
  • Preopening strategies
  • Digital tool utilization
  • Customer experience enhancement
  • Management proficiency

Timeline

Cafe Manager

Ducky In The Field Café
07.2023 - Current

Front Office Manager/Pre-Opening

Wyndham Hoi An Royal Beachfront Resort
07.2022 - 04.2023

Director Of Guest Services/Pre-Opening

Centara Mirage Resort Mui Ne
06.2021 - 07.2022

Guest Experience Manager

Novotel Danang Premier Han River
06.2019 - 06.2020

Guest Relations Manager/Pre-opening

Premier Village Phu Quoc Resort
02.2018 - 06.2019

Various Operation Positions/ Pre-opening

Novotel Nang Premier Han River
03.2014 - 02.2018

Certificate IV in Kitchen Management

Pakenham Institute

MBA - Business Administration

UNIVERSITY OF THE PEOPLE

Certificate III in Commercial Cookery

Pakenham Institue

Latte Art and Barista - Intermidiate Course

ROYAL GREENHILL INSTITUTE OF TECHNOLOGY

Business English -

UNIVERSITY OF DANANG

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