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Accomplished professional with expertise in budget management, strategic planning, and operations oversight. Demonstrates proficiency in data analysis, financial reporting, and market research to drive informed decision-making and optimise business performance. Skilled in staff recruitment, employee mentoring, and leadership within diverse environments to foster high-performing teams. Adept at negotiating contracts, client retention strategies, and customer relationship management to enhance organisational growth. Proficient in digital marketing, sales forecasting, inventory control, and office administration with advanced knowledge of Microsoft Office and POS systems. Committed to delivering excellence through conflict resolution, product integration expertise, and exceptional customer service.

Experienced Manager at KPMG Global Services Private Limited in Bangalore, over all experience of 14 years in Service and Experience" industry since January 2012, with a proven track record in leading and guiding service desk teams to enhance operational efficiency. Expert in incident management, service desk operations, and customer service excellence. Adept at strategic planning, process improvement, and data analysis to drive performance metrics and customer satisfaction. Strong technical expertise in ITSM tools, MS Excel, and CRM software proficiency. Demonstrates exceptional leadership, communication, and problem-solving skills while managing multiple priorities and projects simultaneously. Committed to continuous learning and development with a focus on innovation management and organisational change. Confident leader with strong interpersonal and communication skills, proficient in fostering teamwork and collaboration. Highly adaptable with knack for problem-solving and decision-making. Proven track record in driving projects to successful completion through strategic planning and resource management. Innovative Manager with strong track record in driving business growth and enhancing operational efficiency. Demonstrates strategic thinking and exceptional leadership to inspire teams and achieve organisational goals. Leverages excellent communication skills to build strong relationships with stakeholders and foster collaborative work environment. Delivers transformative results through commitment to continuous improvement and proactive approach.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player , with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with customers to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Results-focused leader successful at promoting safety programs and mentoring individuals on ways to avoid mishaps and accidents. History of championing program training in various organizations throughout well-established career. Well-established occupational health and safety specialist offering more than 6 years of expertise. Exceptional experience in safety and compliance inspections. Known for excellent skills and knowledge Versatile occupational health and safety director with hands-on expertise in multiple industries. Highly engaging team builder supports employee improvement and development in fast-paced, diverse workforce environments. Fantastic at problem-solving and verifying [Area of expertise information. Proficient in field examinations and configuring driving simulators. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Phuc Nguyen

Summary

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Work History

Manager

English Teacher and Manager

Online IELTS teacher

Education

MBA - Business Administration

Bachelor of Arts - English Language

TESOL Certificate -

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Manager

Online IELTS teacher

English Teacher and Manager

MBA - Business Administration

Bachelor of Arts - English Language

TESOL Certificate -

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