Phuc Truong Nguyen
haymarket,New South Wales
Summary
Versatile professional with experience across educational, hospitality, and customer service sectors, notably at Starbucks. Excelled in roles requiring patience, empathy, and organization skills, enhancing customer experience and workplace efficiency. Demonstrated proficiency in cleaning, sanitizing, and customer service, achieving significant improvements in client satisfaction and operational cleanliness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tutor
Multiple Educational Centre
01.2023 - 01.2025
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Cleaner
Restaurant
01.2021 - 01.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
Receptionist
Starbucks
03.2020 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Tran Phu High School For Gifted Students
Viet Nam04-2024
Bachelor of Nursing - Medical
UTS
15 Broadway, Ultimo NSW 200708-2028
Skills
- Patience and empathy
- Cleaning and sanitizing
- Organization skills
- Creative thinking
- Collaboration and teamwork
- Customer service
Certification
a First aid certificate
a IELTS certificate with the band score of 8.0
multiple projects and clubs during highschool
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Tutor
Multiple Educational Centre
01.2023 - 01.2025
Cleaner
Restaurant
01.2021 - 01.2025
Receptionist
Starbucks
03.2020 - 01.2025
a First aid certificate
a IELTS certificate with the band score of 8.0
multiple projects and clubs during highschool
High School Diploma -
Tran Phu High School For Gifted Students
Bachelor of Nursing - Medical
UTS
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