Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Timeline
Generic

BENNY JITJAROENKIT

Thornlie,WA

Summary

I am a reliable, organized and detail-oriented customer services Professional with over five years of experience. I have an excellent track record of providing quality customer services, managing client accounts, and handling administrative duties. I possess strong communication skills and a commitment to resolving issues in a timely manner. I am confident that my skills would be an asset to your company.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Officer, Operations Department

Leschaco (Thailand) Ltd
01.2020 - 01.2023
  • Coordinated Tasks on Shipments to meet all customers SOP Requirements: booking approvals, processing pre-alerts.
  • Liaise efficiently and effectively suppliers, providers and customers to ensure smooth execution of import and export transport movements.
  • Verifying job is priced correctly upon sending booking confirmation.
  • Proactively resolve issues on behalf of clients and be able to apply problem-solving techniques on daily basis.
  • Ensure consignments with special cargo (DG) have correct declarations filled out and have correct accompanying DG paperwork for transit.
  • Assisted call-in customers with questions and orders.
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.

Import Customer Service Representative

Leo Global Public Company Ltd,
01.2018 - 01.2020
  • Created / completed shipment details in internal Transport Management System (e.g., carrier/vessel, item description etc.)
  • Monitored & reported on operational performance of carriers and other vendors and overseas agent team as well as ensuring strong data quality for timely and accurate customer reporting.
  • Collect and process all forwarding documentation and assist with coordination of deliveries to consignees (e.g., Bill of lading, Invoice, PO, P/L, COA, etc.)
  • Coordinating deliveries of customs released freight to destination and de-hire containers back to receiving depot.
  • Completing billing process; timely and accurately coding of supplier’s invoices and preparing files for handover to Accounts

Sales Assistant / Reception

C.H. Robinson Freight Services Thailand
01.2017 - 01.2018
  • Successfully Ensured costs and revenues are entered during the Shipment Creation, providing cost awareness & efficiency profit maximization
  • Supported and resolved claims and disputes.
  • Increased Business Revenue by up-selling and cross-selling products while ensuring high level of customer services.
  • Demonstrated excellent Product Knowledge to assist customers in finding right Products for their needs.
  • Constantly provided friendly and professional customer services
  • Managed Reception and front of House Duties

RECEPTION & HELP DESK

I-Residence Hotel
01.2016 - 01.2017
  • Monitoring and take care of Guests Registration
  • Making reservation for Guests on Easy – Fo Program
  • Responding to incoming emails and calls
  • Assisted Guests regardless of whether inquiries concerned in-hotel or off premises attractions, facilities, services and activities

Thai Airways International Public Limited
01.2016

Education

Bachelor - Airline Business Management

Suan Sunandha Rajabhat University International College
2017

Skills

  • Excellent Communication Skills Customer Services Problem Solving Sills
  • Great Attention to Details Working Under Pressure Team Player
  • Organization & multi-tasking Diary & Time Management Admin Support
  • Negotiation & Persuasion skills Financial Management Executive Support
  • IT & Software skills
  • MS Office (Word, Excel, Outlook, Power Point, etc…)

Certification

  • Effective Time Management and Prioritization of Resources
  • Providing Exceptional Customer Services
  • Problem Solving and Conflict Management
  • Using Effective Communication at Work Place

References

REFERENCES Reference details available on Request

Interests

  • Cooking, Travelling, Swimming, Boxing, Volunteering
  • Professional Development i.e. Training Courses, Seminars, Networking etc…

Timeline

Customer Service Officer, Operations Department

Leschaco (Thailand) Ltd
01.2020 - 01.2023

Import Customer Service Representative

Leo Global Public Company Ltd,
01.2018 - 01.2020

Sales Assistant / Reception

C.H. Robinson Freight Services Thailand
01.2017 - 01.2018

RECEPTION & HELP DESK

I-Residence Hotel
01.2016 - 01.2017

Thai Airways International Public Limited
01.2016

Bachelor - Airline Business Management

Suan Sunandha Rajabhat University International College

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