BENNY JITJAROENKIT
Thornlie,WA
Summary
I am a reliable, organized and detail-oriented customer services Professional with over five years of experience. I have an excellent track record of providing quality customer services, managing client accounts, and handling administrative duties. I possess strong communication skills and a commitment to resolving issues in a timely manner. I am confident that my skills would be an asset to your company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer, Operations Department
Leschaco (Thailand) Ltd
01.2020 - 01.2023
- Coordinated Tasks on Shipments to meet all customers SOP Requirements: booking approvals, processing pre-alerts.
- Liaise efficiently and effectively suppliers, providers and customers to ensure smooth execution of import and export transport movements.
- Verifying job is priced correctly upon sending booking confirmation.
- Proactively resolve issues on behalf of clients and be able to apply problem-solving techniques on daily basis.
- Ensure consignments with special cargo (DG) have correct declarations filled out and have correct accompanying DG paperwork for transit.
- Assisted call-in customers with questions and orders.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Import Customer Service Representative
Leo Global Public Company Ltd,
Bangkok, Thailand
01.2018 - 01.2020
- Created / completed shipment details in internal Transport Management System (e.g., carrier/vessel, item description etc.)
- Monitored & reported on operational performance of carriers and other vendors and overseas agent team as well as ensuring strong data quality for timely and accurate customer reporting.
- Collect and process all forwarding documentation and assist with coordination of deliveries to consignees (e.g., Bill of lading, Invoice, PO, P/L, COA, etc.)
- Coordinating deliveries of customs released freight to destination and de-hire containers back to receiving depot.
- Completing billing process; timely and accurately coding of supplier’s invoices and preparing files for handover to Accounts
Sales Assistant / Reception
C.H. Robinson Freight Services Thailand
01.2017 - 01.2018
- Successfully Ensured costs and revenues are entered during the Shipment Creation, providing cost awareness & efficiency profit maximization
- Supported and resolved claims and disputes.
- Increased Business Revenue by up-selling and cross-selling products while ensuring high level of customer services.
- Demonstrated excellent Product Knowledge to assist customers in finding right Products for their needs.
- Constantly provided friendly and professional customer services
- Managed Reception and front of House Duties
RECEPTION & HELP DESK
I-Residence Hotel
Bangkok, Thailand
01.2016 - 01.2017
- Monitoring and take care of Guests Registration
- Making reservation for Guests on Easy – Fo Program
- Responding to incoming emails and calls
- Assisted Guests regardless of whether inquiries concerned in-hotel or off premises attractions, facilities, services and activities
Thai Airways International Public Limited
01.2016
Education
Bachelor - Airline Business Management
Suan Sunandha Rajabhat University International College
2017
Skills
- Excellent Communication Skills Customer Services Problem Solving Sills
- Great Attention to Details Working Under Pressure Team Player
- Organization & multi-tasking Diary & Time Management Admin Support
- Negotiation & Persuasion skills Financial Management Executive Support
- IT & Software skills
- MS Office (Word, Excel, Outlook, Power Point, etc…)
Certification
- Effective Time Management and Prioritization of Resources
- Providing Exceptional Customer Services
- Problem Solving and Conflict Management
- Using Effective Communication at Work Place
References
REFERENCES
Reference details available on Request
Interests
- Cooking, Travelling, Swimming, Boxing, Volunteering
- Professional Development i.e. Training Courses, Seminars, Networking etc…
Timeline
Customer Service Officer, Operations Department
Leschaco (Thailand) Ltd
01.2020 - 01.2023
Import Customer Service Representative
Leo Global Public Company Ltd,
01.2018 - 01.2020
Sales Assistant / Reception
C.H. Robinson Freight Services Thailand
01.2017 - 01.2018
RECEPTION & HELP DESK
I-Residence Hotel
01.2016 - 01.2017
Thai Airways International Public Limited
01.2016
Bachelor - Airline Business Management
Suan Sunandha Rajabhat University International College