Phu Hieu Pham
CAMPSIE,NSW
Summary
Dynamic Supervisor and Trainer with extensive list of successes elevating operations across diverse food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty. Hardworking culinary professional bringing proven experience in high-volume dining restaurants. Manages multiple covers while motivating and supervising cooking teams. Innovative and resourceful team player with expertise in creative menu development. Practiced Dealer provides positive table game experiences. Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout hostile interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
8
8
years of professional experience
Work History
Valet
Sydney Harbour Marriott
05.2023 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Monitored and documented guest traffic flow in valet lot.
- Helped guests unload and load luggage.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Arranged special transportation for guests and booked taxis and business-class vehicles.
- Trained junior staff in customer care, driving and parking operations to uphold standards.
Dealer
The Star Casino
01.2022 - 05.2023
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Answered players questions and resolved disputes to provide excellent customer service.
- Oversaw table games.
- Enforced game rules to maintain fair paly and avoid disputes.
- Monitored players behavior, taking appropriate action against rule violations.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Monitored game for potential security risk to protect operation and players.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Learned and followed company procedures to maintain consistency and standards.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Inspected table games and equipment to confirm proper function.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Housekeeping Attendant
Sofitel Luxury Hotels
06.2021 - 12.2021
- Restocked room supplies such as facial tissues for personal touch with every job.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Ice Cream Attendant
Andersen Of Denmark Ice Cream
11.2020 - 04.2021
- Helped patrons decide which flavor to choose according to preferences and tastes.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Collaborated with management to develop marketing and promotional activities.
- Kept tidy and organized area to comply with cleanliness standards.
- Operated cash register, taking payments and issuing customer receipts.
- Processed sales transactions for cash, debit, and credit purchases.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
VOLUNTEER
Save The Children Op Shop
02.2020 - 10.2020
- Helped create comprehensive program to meet customer needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Approached issues proactively to best meet current and future community needs.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Guided troubled individuals to tools and resources necessary for healing.
- Maintained clean, neat, and operational facilities to serve program needs.
- Kept case files updated, accurate and aligned with requirements.
- Facilitated community outreach to expand participation and support.
- Assisted with special events and programs.
Customer Service Supervisor
Gia Vien Restaurant
05.2019 - 10.2020
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created, prepared, and delivered reports to various departments.
- Created customer support strategies to increase customer retention.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Kitchen Hand
KFC St Peter
07.2018 - 03.2019
- Cleaned and maintained work areas, equipment and utensils.
- Trained new staff on food preparation and safety procedures.
- Pushed, pulled and transported large loads and objects.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed recipes and chef instructions to prepare food correctly.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Monitored food temperature, discarding items not stored correctly.
- Stocked and rotated food items according to expiration dates.
Assistant Customer Service Cashier
Toy Worlds 69 Nguyen Trai
02.2016 - 05.2017
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bacherlor of Business: Hospitality Management - Hospitality
Torrens University Australia
Sydney, NSW08.2024
Skills
- Flexible Schedule
- Guest Assistance
- Payment Processing
- Clean Driving Record
- Multitasking and Organization
- Guest Flow Management
- Time Management
- Team Collaboration
- POS System Operations
Languages
Vietnamese
Native or Bilingual
Timeline
Valet
Sydney Harbour Marriott
05.2023 - Current
Dealer
The Star Casino
01.2022 - 05.2023
Housekeeping Attendant
Sofitel Luxury Hotels
06.2021 - 12.2021
Ice Cream Attendant
Andersen Of Denmark Ice Cream
11.2020 - 04.2021
VOLUNTEER
Save The Children Op Shop
02.2020 - 10.2020
Customer Service Supervisor
Gia Vien Restaurant
05.2019 - 10.2020
Kitchen Hand
KFC St Peter
07.2018 - 03.2019
Assistant Customer Service Cashier
Toy Worlds 69 Nguyen Trai
02.2016 - 05.2017
Bacherlor of Business: Hospitality Management - Hospitality
Torrens University Australia
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