PHU MANH NGUYEN
Newcastle,NSW
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction. Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
1
1
year of professional experience
Work History
Barista
MR.HUNG
SYDNEY
03.2024 - 08.2024
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
Barista Trainer
MR.JOHN
01.2024 - 04.2024
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Participated in regular meetings with store managers to discuss employee performance metrics.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Monitored staff performance to ensure adherence to company standards.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
Education
High School Diploma -
FPT Polytechnic
06-2024
Skills
- Espresso machine operation
- Tea expertise
- Menu Memorization
- Beverage Preparation
- Up-selling
- POS Systems
- Food Preparation
- Cash Handling
- Safe Food Handling Practices
- Opening and closing duties
- Solid problem solver
Accomplishments
- FPT football club chairman
- Vice monitor
- 2024 FPT Cup championship
- Excellent Student Ward
Timeline
Barista
MR.HUNG
03.2024 - 08.2024
Barista Trainer
MR.JOHN
01.2024 - 04.2024
High School Diploma -
FPT Polytechnic
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