Phung Pham
Cairns,QLD
Summary
I work in a major tourist city in Vietnam, more specifically Ho Chi Minh City, District 1. There are many foreign tourists with many different cultures, so I can understand and grasp it. good for their needs,
• Provided excellent customer service, ensuring a positive dining experience
• Managed orders, and payments, and maintained a clean and organized workspace.
• Gained hands-on experience in various hotel operations.
• Assisted in guest services, reservation management, and event coordination.
Overview
1
1
year of professional experience
Work History
Server
Chill Thai Restaurant
05.2023 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Housekeeper
Oscar Hotel
10.2022 - 05.2023
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Viet Giao Vocational School
Viet Nam03.2023
Skills
- Guest Engagement
- Food Inspection
- Food Running
- Food Delivery
- Communicate
- Team work
- Customer service
Languages
English
Native or Bilingual
Affiliations
- Participate in extracurricular activities such as internships at large and professional hotels in Vietnam in different cities.
Timeline
Server
Chill Thai Restaurant
05.2023 - 12.2023
Housekeeper
Oscar Hotel
10.2022 - 05.2023
High School Diploma -
Viet Giao Vocational School
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