Phung Tran
Saint Albans,VIC
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
5
5
years of professional experience
Work History
Barista
Let's Smile Pty Ltd
08.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Boba Barista
Gotcha
04.2021 - 10.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Operated espresso machines and commercial coffee brewers to create beverages.
Customer Service Cashier
Quoc Huong Restaurant
03.2020 - 10.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
Restaurant Waiter
Quang Vinh Restaurant
04.2019 - 02.2020
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Diploma - Diploma Of Hospitality
William Angliss Institute of TAFE
Melbourne, VIC01.2021
Skills
- Cash Handling
- Food Running
- Ordering Procedures
- Foam Art
- Relationship Building
- Espresso Machine Operation and Maintenance
Languages
Vietnamese
Full Professional
Timeline
Barista
Let's Smile Pty Ltd
08.2022 - Current
Boba Barista
Gotcha
04.2021 - 10.2021
Customer Service Cashier
Quoc Huong Restaurant
03.2020 - 10.2021
Restaurant Waiter
Quang Vinh Restaurant
04.2019 - 02.2020
Diploma - Diploma Of Hospitality
William Angliss Institute of TAFE
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