PHUNTSHO WANGMO
Perth,WA
Summary
Dynamic waitress with a proven track record at Globe Coffee House, excelling in customer service and menu upselling. Skilled in cash handling and conflict resolution, I consistently enhanced customer satisfaction while maintaining high hygiene standards. My ability to train staff and manage operations contributed to a seamless dining experience.
Overview
3
3
years of professional experience
Work History
waitress
Restaurant & Events Catering
PERTH, WA
05.2025 - 02.2026
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Trained new staff on restaurant procedures and standards to ensure consistent service quality.
- Processed cash transactions and payments accurately to maintain financial integrity.
Waitress
Globe Coffee House Patisserie & Restaurant
Perth, Australia
01.2023 - 04.2025
- Delivered high-quality table service in a busy café and restaurant setting
- Accurately processed orders using POS systems
- Upsold specials and beverages, contributing to increased daily sales
- Managed opening and closing duties, including cash reconciliation, ensuring smooth operations
- Maintained clean and organized dining areas
- Resolved customer concerns professionally, enhancing overall customer satisfaction
- Scheduled availability for weekdays, weekends, evenings, and public holidays to support staffing needs.
- Provided professional references upon request to validate work experience and skills.
Education
Bachelor of Arts - Anthropology
Royal Thimphu College
BhutanSkills
- Order taking & POS systems
- Food & beverage service
- Menu upselling
- Maintaining hygiene & food safety standards
- Cash handling & reconciliation
- Customer service excellence
- Conflict resolution
- Team collaboration
- Time management
- Menu engineering
Additional Information
Available weekdays, weekends, evenings, and public holidays. References available upon request.
Timeline
waitress
Restaurant & Events Catering
05.2025 - 02.2026
Waitress
Globe Coffee House Patisserie & Restaurant
01.2023 - 04.2025
Bachelor of Arts - Anthropology
Royal Thimphu College