PHUOC THAO ANH NGUYEN
Toongabbie
Summary
Developed strong customer service skills in hospitality industry and recently obtained Cert III in Medical Administration. Seeking to transition to the medical field to utilise medical knowledge effectively and gain excellent patient-care skills.
Overview
10
10
years of professional experience
Work History
Lead Barista
Flour and Stone
03.2023 - Current
- Manage till and serve customers as first point of contact.
- Learn items' ingredients to cater to customers' different dietary needs and preferences.
- Assist main POS staff with packing pastries and cakes for customer purchase.
- Handle 5kg and more as solo barista while maintaining quality standards.
- Back-up barista when needed.
- Ensure the cleanliness of FOH adhering to health and safety regulation.
- Stock management.
Assistant Supervisor
ASLAN Specialty Coffee Roaster
10.2019 - 03.2023
- Managed till and serve customers as first point of contact
- Assisted barista with weighting, timing shots
- Back-up barista (able to handle more than 5kg or rush hour)
- BoH assist with light food prep
- Served dine-in customers maintaining high quality standard
- Ensured the cleanliness of FoH
- Staff training
- Stock management
- Oversee day-to-day operation
Café All-Rounder
Primrose Café, Macquarie Centre
10.2018 - 09.2019
- Assisting customers first-handed, ensuring a high-quality service
- Carrying out FOH tasks required
- Managing inventory and stock levels
- In-charge of opening and closing of café
- Provide supports to head barista during busy hours (making shots)
- Training new FOH staffs
Event Intern
Chic Petite Events, Sydney
10.2018 - 03.2019
- Assisted in research of stakeholders in relevance to the event
- Helped in set-up and takedown on the day of the event
- Put up flyers, banner and actively promoted the event face-to-face with others
- Took part in city council meeting, assisted event coordinator in-charge with admin tasks
Deli Station All-Rounder
St.Honoré French Bakery & Restaurant, Hanoi, Vietnam
11.2014 - 03.2015
- Assisted and served customers first-handed with patisserie, cold cut/cheese orders
- Responsible for all immediate and advance orders
- Managed end-of-day and end-of month stock levels
Education
Certificate III - Medical Administration
TAFE NSW
NSW12-2024
Bachelor of Arts - Event and Tourism Management and Management
Murdoch University
Perth, WA10.2018
Diploma - Hospitality and Tourism Management
Kaplan Higher Education Institute
Singapore06.2016
High School Certificate -
St. Francis Methodist School
Singapore11.2014
Skills
- Communication Skills – Continuously improving through customer service-focused jobs while ensuring the maximum amount of customer satisfaction is reached
- Teamwork – Essential to create a positive work environment and effectively communicate with team members for efficient work flow
- Language - Fluent in English and Vietnamese
- Staff Training - on performing all FOH tasks up to a high standard
- Time Management - is essential to meet strict deadlines while still meeting the standard Learn the importance of keeping a high standard of punctuality
- Software Skills – Extensively used Microsoft Suite during university and currently Knowledgeable and have experience in POS system Familiarised with medical software E-claim
- Conflict handling - Used effective communication and empathy skills such as active listening while maintaining excellent customer service to resolve conflict effectively
Hobbies and Interests
Photography - capture photographs with digital camera on leisure trips.
Home-brewing - make coffees, matcha and a variety of drinks for family members and personal consumption
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Lead Barista
Flour and Stone
03.2023 - Current
Assistant Supervisor
ASLAN Specialty Coffee Roaster
10.2019 - 03.2023
Café All-Rounder
Primrose Café, Macquarie Centre
10.2018 - 09.2019
Event Intern
Chic Petite Events, Sydney
10.2018 - 03.2019
Deli Station All-Rounder
St.Honoré French Bakery & Restaurant, Hanoi, Vietnam
11.2014 - 03.2015
Certificate III - Medical Administration
TAFE NSW
Bachelor of Arts - Event and Tourism Management and Management
Murdoch University
Diploma - Hospitality and Tourism Management
Kaplan Higher Education Institute
High School Certificate -
St. Francis Methodist School
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