Phuoc Nam Vo
Melbourne,VIC
Summary
Fuelled by curiosity and driven by teamwork—committed to growing skills, supporting others, and contributing to shared success.
Overview
15
15
years of professional experience
Work History
Inventory Officer
Coles Distribution Centre
01.2022 - Current
- Managed end-to-end inventory operations in a high-volume distribution centre. Emphasis on stock accuracy, process efficiency, and issue resolution through proactive tracking, analysis, and reporting.
- Monitored and maintained accurate inventory levels across multiple zones, using WMS and ERP systems.
- Investigated and resolved discrepancies, stock variances, and system errors.
- Collaborated with warehouse, receiving, and dispatch teams to coordinate stock movements and resolve operational issues.
- Performed cycle counts and inventory audits to support loss prevention and process improvement.
- Generated reports to analyze inventory trends, identify inefficiencies, and support decision-making.
- Nominated as new team member trainer for incoming pick packers.
Team Member
Coles Distribution Centre
08.2021 - 01.2022
- Pick packer & Forklift operator
Small Business Banker
NAB
03.2019 - 01.2020
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Assisted with both sales and complex servicing for customers from WA via NAB direct business phone line.
Small Business Associate
NAB
01.2019 - 03.2019
- Assisted with portfolio management for NAB's entire direct business customer base & later specifically WA customers.
- Advanced banking servicing ranging from processing bank guarantees & discharges to estate management.
- SME for NAB small business in it's transition onto Salesforce CRM.
- NAB nominee for small business direct
Business Customer Service Representative
NAB
08.2018 - 01.2019
- Progressed to advanced servicing for business customers
- Served as a liaison between customers and business bankers, coordinating and facilitating phone interactions.
- SME for NAB's direct small business email workflow development and management.
Customer Service Call Center Representative
NAB
03.2018 - 08.2018
- All things customer service & objection handling in large volumes. (consumer space)
- Operated a wide range of financial and CRM software to manage accounts, resolve issues, and support banking clients.
Independent Distributor
USANA HEALTH SCIENCES
01.2013 - 01.2018
- Drove product sales and customer acquisition through direct outreach and relationship-based network marketing.
- Developed and executed a customer funnel strategy to generate leads, close sales, and expand a network marketing team.
Committee Member
LOC Entrepreneurs
01.2013 - 01.2018
- Management of the events department and a sales team of forty+ associates in a non-profit organisation.
- Provided training in sales skills, foundation and leadership.
- Events organiser
- Attended committee meetings to propose, discuss and advance management.
- Represented organization at industry conferences and events.
- Oversaw business-wide changes to modernize procedures and organization.
- Cultivated company-wide culture of innovation and collaboration.
- Presented regularly at meetings, workshops, and public forums to drive initiatives and share insights.
Team Member
Kmart Footscray
01.2016 - 01.2017
General Labourer
Action Workforce
01.2014 - 01.2015
- Worked in a wide variety of areas including factories, warehouses, supply yards, containers etc.
- Duties: Heavy lifting, Logistics, Forklift driving, Stock maintenance, Machine operation
Bakery Assistant
Woolworths Harbourtown
01.2013 - 01.2014
- This job required early hours in order to prepare the stock required for the rest of the day.
- Duties: Customer service and feedback, Stocktake, Shelf duties, General Housekeeping
Team Member
KFC Footscray
01.2010 - 01.2012
- Certificate III in Hospitality. Certificate I in General Education
Education
VCE -
St Pauls College
Altona, VIC12-2011
Skills
- Team collaboration
- Sales & customer service
- Financial handling
- Data entry & analysis
- Public speaking
- Computer & systems literacy
- Logistics & inventory coordination
Languages
English & Vietnamese
Timeline
Inventory Officer
Coles Distribution Centre
01.2022 - Current
Team Member
Coles Distribution Centre
08.2021 - 01.2022
Small Business Banker
NAB
03.2019 - 01.2020
Small Business Associate
NAB
01.2019 - 03.2019
Business Customer Service Representative
NAB
08.2018 - 01.2019
Customer Service Call Center Representative
NAB
03.2018 - 08.2018
Team Member
Kmart Footscray
01.2016 - 01.2017
General Labourer
Action Workforce
01.2014 - 01.2015
Independent Distributor
USANA HEALTH SCIENCES
01.2013 - 01.2018
Committee Member
LOC Entrepreneurs
01.2013 - 01.2018
Bakery Assistant
Woolworths Harbourtown
01.2013 - 01.2014
Team Member
KFC Footscray
01.2010 - 01.2012
VCE -
St Pauls College
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