Phuong Bao
Perth,WA
Summary
Dynamic leader with proven expertise in organizational leadership and office administration, honed at The Vietnamese Evangelical Church - Perth and as a self-employed Manager - Business Operations. Excelled in streamlining processes for enhanced efficiency and fostering teamwork. Skilled in events planning and problem-solving, significantly improving operational outcomes and community engagement.
Overview
22
22
years of professional experience
Work History
Church Administrator
The Vietnamese Evangelical Church - Perth
07.2019 - Current
- Established a welcoming environment for new members, fostering a sense of belonging within the church community.
- Streamlined administrative processes to improve overall efficiency and effectiveness within the church office.
- Organized fundraising events that generated additional resources for mission work both locally and globally.
- Provided administrative support to pastoral staff, contributing to their ability to focus on spiritual care within the congregation.
- Assisted in the creation of weekly worship materials, contributing to a cohesive and inspiring service experience.
- Created a comprehensive database for tracking member involvement in various ministries, allowing for better planning and coordination of events and initiatives.
- Coordinated volunteer efforts, leading to a more organized and impactful service experience for all participants.
- Coordinated scheduling for all meetings and events on the church calendar, avoiding conflicts and maximizing use of available resources.
- Enhanced congregation engagement by organizing and implementing various community outreach programs.
- Served as a liaison between various ministries, promoting effective communication and collaboration among teams.
- Maintained accurate records of member information, allowing for improved communication and outreach efforts.
- Created and updated membership rosters, church documents and basic reports.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
- Directed administrative and secretarial support for pastors, program directors and volunteers at church.
- Organized and updated databases, records and other information resources.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Manager - Business Operations
Self Employed
01.2003 - 01.2024
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels to meet demand.
- Conducted regular performance reviews, fostering a culture of continuous improvement among employees.
- Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.
- Oversaw daily operations, ensuring smooth functioning of all departments and timely issue resolution.
- Conducted risk assessments on potential investments or ventures, mitigating potential losses through informed decision-making practices.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Tuart College
105 Banksia St., Tuart Hill WA 606012-1995
Skills
- Organizational leadership
- Office administration
- Scheduling and calendar management
- Facility management
- Scheduling appointments
- Document preparation
- Records management
- Events planning
- Audio visual equipment
- Administrative policies and procedures
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Verbal and written communication
- Public relations
- Performance monitoring
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Church Administrator
The Vietnamese Evangelical Church - Perth
07.2019 - Current
Manager - Business Operations
Self Employed
01.2003 - 01.2024
High School Diploma -
Tuart College
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