Ms Office
Phuong Bugo
Illawong,NSW
Summary
Knowledgeable and dedicated customer service professional with extensive experience in building material industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Service Team Member / Inventory Controller
BM Sydney Building Material Lidcombe
Cabramatta, NSW
06.2016 - Current
- Handled day-to-day customer contact via phones, faxes and emails
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Promptly responded to inquiries and requests from prospective customers
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Investigated and resolved accounting, service and delivery concerns
- Attracted potential customers by answering product questions and suggesting information about other products and services
- Stock Controller: Create company's procedure and plan to help maintain stock level in Warehouse.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Completed stock inventories to identify and address issues negatively impacting controls.
- Checked prices and calculated totals for accurate invoice processing.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Addressed supply problems and developed creative solutions to prevent delays.
- Dealing with national wide suppliers.
- Trained staff on operating procedures and company services
Administration Assistant
Revesby Height
, NSW
06.2017 - 07.2020
- Meet and Greet, Visitors, Potential Clients and getting their details on Log Form , Maintaining professional, courteous and supportive relationship with all contact,
- Entering Client's info into Database
- General clerical duties: running errands, filing, faxing, photocopying, mailing, organization.
- Purchasing items such as studio amenities, stationary, inner dry cleaning, or anything as required by Manager/Supervisor
- Ensure that all clients’ records are accurate and up to date
- Create success story of client by using Photoshop software
Customer Service Team Member
SaveMore wholesale Group
, NSW
08.2015 - 05.2016
- Serving over 40 customer including walk in, phone or email .
- Bank Reconciliation. Often handling large money from customer.
- Check Stock with customer before they left warehouse
- Follow with Customer’s order/inquires
- Answering phone and all customers’ inquiries regarding all products in Warehouse
- Check and corresponded to all emails to follow with Customer’s order or inquires
- Bank reconciliation
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
Education
Bachelor Of Environment Management Engineer -
Dalat Universtiy
VietnamSkills
Multitaskingundefined
Software
Auto Cad
Photoshop
Timeline
Administration Assistant
Revesby Height
06.2017 - 07.2020
Customer Service Team Member / Inventory Controller
BM Sydney Building Material Lidcombe
06.2016 - Current
Customer Service Team Member
SaveMore wholesale Group
08.2015 - 05.2016
Bachelor Of Environment Management Engineer -
Dalat Universtiy
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