Minh Phuong Tran
Saint Albans,VIC
Summary
Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in acrylic, gel and natural nail care techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Nail Technician
07.2023 - 10.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
Fruit Seller
05.2022 - 06.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Care Officer
01.2021 - 05.2022
- Coordinated timely responses to online customer communication and researched complex issues.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Education
College -
Hanoi Metropolitan University
Viet Nam06.2021
Skills
- Nail Preparation
- Sanitation Procedures
- Acrylic Nails
- Pedicures
- Payment Processing
- Inventory Management
- Cash Handling
- Retail Merchandising
Timeline
Nail Technician
07.2023 - 10.2023
Fruit Seller
05.2022 - 06.2023
Customer Care Officer
01.2021 - 05.2022
College -
Hanoi Metropolitan University
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