Exercising
Phuong Nguyen
Customer Liaison Officer
Summary
Highly organized, efficient, and communicative Customer Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues, and improving communications.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Customer Liaison Officer
Transport For NSW
Rozelle, NSW
01.2020 - 12.2020
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Administrative Assistant
Transport For NSW
Rozelle, NSW
06.2019 - 12.2019
- Coached new employees on administrative procedures, company policies and performance standards.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Monitored Deputy General Counsel's work calendar and scheduled appointments, meetings and travel.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
Department Of Premier And Cabinet (DPC)
Martin Place, NSW
01.2017 - 05.2019
- Developed and updated spreadsheets and databases to track, analyze and report on GIPA applications.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Office Of The Premier
Martin Place, NSW
03.2016 - 12.2016
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted customers and visitors in-person and via telephone calls.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Customer Service Representative
Service NSW
Wynyard, NSW
11.2014 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on online transactions.
Customer Service Officer
Roads And Maritime Services
Burwood, NSW
07.2006 - 10.2014
- Co-ordinated the Motor Registry to provide quality, team-based customer service.
- Maintained the integrity of registration and licensing records.
- Allocating workflows and managing escalated customer enquires.
- Identify and eliminate errors and plan for continuous improvement.
- Conferred with customers about concerns with products or services to resolve problems.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Education
Diploma of Business -
TAFE NSW
01.2004 - 12.2004
Skills
AdministrativeInterpersonal skillsCustomer ServiceMicrosoft OfficeProblem solving skills
Complaint resolution
Key stakeholder relationship building
Interests
Making healthy treats
Timeline
Customer Liaison Officer
Transport For NSW
01.2020 - 12.2020
Administrative Assistant
Transport For NSW
06.2019 - 12.2019
Administrative Assistant
Department Of Premier And Cabinet (DPC)
01.2017 - 05.2019
Administrative Assistant
Office Of The Premier
03.2016 - 12.2016
Customer Service Representative
Service NSW
11.2014 - 03.2016
Customer Service Officer
Roads And Maritime Services
07.2006 - 10.2014
Diploma of Business -
TAFE NSW
01.2004 - 12.2004