Phuong Nguyen
Inala,QLD
Summary
I have twenty years of sales experience, and provide a pleasant customer experience. I have worked in retail clothing stores, and routinely set up the store at the beginning of the day and closed the store at the end of day. I am a honest, hard working employee who will work in a friendly and pleasant manner to promote sales, whilst maintaining well presented merchandise displays. I have a proven record of increasing sales and respectful to customer needs.
Overview
19
19
years of professional experience
Work History
Retail Sales Assistant
Ben Thanh Markets
04.2014 - 06.2023
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Assisted customers with prompt and polite support in-person.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Retail Sales Assistant
Ben Thanh Markets
11.2004 - 03.2014
- Increased sales by providing exceptional customer service and product knowledge.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
- Greeted customers and helped with product questions, selections, and purchases.
- Coached team on effective upselling and cross-selling methods.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
High School Diploma -
Dong Khoi
Ho Chi Minh City, Vietnam11.2002
Skills
- Visual Merchandising
- Store maintenance
- Merchandise Display
- Building rapport
- Opening and closing procedures
- Punctuality
- Sales expertise
- Fashion sense
- Negotiation
- Promotions and discounts
- Customer Service
- Product Knowledge
Hobbies and Interests
Cooking
Travelling
Fashion
Languages
Vietnamese
Native or Bilingual
Referees
Fiona Coyne - 045 916 3311
Janice Nielsen - 041 366 7377
Timeline
Retail Sales Assistant
Ben Thanh Markets
04.2014 - 06.2023
Retail Sales Assistant
Ben Thanh Markets
11.2004 - 03.2014
High School Diploma -
Dong Khoi
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