Summary
Overview
Work History
Education
Skills
Languages
Certification
AVAILABILITY
Timeline
Generic

Phuong Nguyen (Rosaline)

Canly Vale, Sydney

Summary

Passionate and experienced in logistics and supply chain management with strong communication and client relationship-building skills. As an active, dynamic, and adaptable individual, I am eager to integrate and dedicate myself to a business where I can contribute to operational excellence and strategic growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Boba Barista

CoCo Fresh Tea & Juice
06.2023 - 07.2024
  • Preparing Drinks : Responsible for crafting a variety of milk tea beverages according to specific recipes. This includes measuring ingredients, brewing tea, mixing flavors, and ensuring consistency in taste and presentation.
  • Customer Service : Interacting with customers to take orders, answer questions about the menu, and provide recommendations based on customer preferences. A friendly and welcoming attitude is essential.
  • Maintaining Cleanliness : Keeping the work area, equipment, and utensils clean and sanitized. Regularly cleaning the bar area, restocking supplies, and ensuring the shop meets health and safety standards.
  • Handling Transactions : Operating the cash register, processing payments, and providing accurate change. Familiarity with POS systems and maintaining a balanced cash drawer.

Coffee Barista

PALMA - the Garden Café
09.2022 - 12.2023
  • Greeting Customers : Welcoming customers as they enter the shop, creating a friendly and inviting atmosphere.
  • Taking Orders : Accurately recording customer orders and preferences. Ensuring special requests or dietary restrictions are noted and communicated to the baristas.
  • Serving Beverages : Delivering prepared drinks to customers promptly and with a smile. Ensuring each customer has a positive experience.
  • Resolving Issues : Addressing customer complaints or concerns professionally and courteously. Seeking to resolve issues to the customer's satisfaction and escalating when necessary.
  • Promoting Products : Informing customers about new or special menu items, upselling additional products or add-ons, and encouraging loyalty program sign-ups.

Restaurant Waiter

Pullman Hotel
02.2022 - 07.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Bachelor of Social Work - Bachelor of Social Work

Western Sydney University
Sydney, NSW
03.2028

Skills

    Hard Skills:

  • Proficient in Microsoft Office
  • Google Workspace, Canva
  • Critical Thinking, Data Analysis

    • Soft Skills:

  • Customer Service Skills
  • Teamwork and Collaboration
  • Problem Solving
  • Time Management
  • Attention to Detail
  • Communication Skills

Languages

English
Full Professional
Chinese (Mandarin)
Limited Working
Vietnamese
Native or Bilingual

Certification

6.5 IELTS

AVAILABILITY

  • Full-time on Tuesday, Wednesday, Thursday, Saturday and Sunday. (Available for day shift work and night shift work)

Timeline

Boba Barista

CoCo Fresh Tea & Juice
06.2023 - 07.2024

Coffee Barista

PALMA - the Garden Café
09.2022 - 12.2023

Restaurant Waiter

Pullman Hotel
02.2022 - 07.2022

Bachelor of Social Work - Bachelor of Social Work

Western Sydney University

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Phuong Nguyen (Rosaline)