Phuong Hoang Le
Undergraduate Civil Engineering
Melbourne,VIC
Summary
I am a Swinburne University of Technology undergraduate engineering student. I am a customer service expert who specialises in giving clients knowledgeable, welcoming services. Having dealt with customer requests and issues in a busy environment is what best benefits the company.
Overview
1
1
year of professional experience
Work History
Retail Sales
JD Sports
10.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, and online orders.
- Supported efficient and timely replenishment of sales floor merchandise.
Nail Technician/Manager
Le Nails & Le Beauty
03.2022 - Current
- Sanitized the shop and stocked assigned workspace to facilitate general office and spa cleaning
- Prepared nail beds and cuticles, shaped nails and applied polish for daily customers
- Answered questions and concerns from clients regarding the use of gel and nail art
- Completed consultation with spa visitors to ascertain their requirements for nail care
- Ordered products to fulfil the colour shelves through the company's website
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Sales Assistant
Smart Health Care
11.2021 - 03.2022
- Used a consultative sales approach to comprehend customer needs and make pertinent product recommendations
- Fielded customer questions to provide detail information about products, availability and pricing
- Input credit and debit card payments in POS system to complete purchases
- Maintained records related to sales, returns and inventory availability
- Referred customers to various services by evaluating needs and providing
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
Education
Bachelor of Engineering - Civil Engineering
SWINBURNE UNIVERSITY
Hawthorn, VIC11.2027
Skills
- Supply Monitoring
- POS System Operations
- Strong Communication and Interpersonal Skills
- Customer Service and Assistance
- Customer Order Management
- Effective Presentations
- Customer Trend Analysis
- Maintaining Clean Work Areas
- Meeting KPIs
- Customer Experience Management
Timeline
Retail Sales
JD Sports
10.2022 - Current
Nail Technician/Manager
Le Nails & Le Beauty
03.2022 - Current
Sales Assistant
Smart Health Care
11.2021 - 03.2022
Bachelor of Engineering - Civil Engineering
SWINBURNE UNIVERSITY
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