PHUONG LINH PHAM

• Handled an average of 50+ customer orders daily in a fast-paced hospitality setting.
• Processed transactions efficiently using POS and maintained service accuracy.
• Ensured customer satisfaction through clear communication and friendly service.
• Supported team coordination and resolved order issues during peak hours.

• Supported trainers during debate and public speaking classes.
• Assisted with preparing materials and organising classroom activities.
• Helped students engage actively during workshops and events.

• Provided exceptional customer support through active listening and problem-solving techniques.
• Assisted customers with inquiries, ensuring accurate and timely information delivery.
• Maintained knowledge of product offerings to enhance customer engagement and satisfaction.
• Collaborated with team members to streamline processes and improve service efficiency.

• Led the logistics operations for a 3-day national debating championship with over 300 attendees.
• Supervised and coordinated a team of 70 volunteers to ensure smooth venue setup and operations.
• Managed equipment, signage, room transitions, and material distribution across multiple competition zones.
• Liaised with organisers to maintain scheduling, resolve real-time issues, and uphold event flow.
• Demonstrated strong leadership, communication, and crisis-handling skills under high-pressure settings.

• Organised a 3-day national debating event with over 300 attendees.
• Secured over 120 million VND in sponsorships from brands and donors to fund the full event.
• Invited and coordinated a live performance by artist LowG for the closing ceremony.
• Handled budgeting, proposal writing, sponsor communication, and branding deliverables.
• Worked closely with vendors and partners to manage promotion, guest experience, and media coverage.