Phuong Thao Nguyen
Melbourne,Victoria
Summary
As a third-year Digital Media major, I have participated in interviews, conducted research on particular societal issues, and attended school-organiSed practical exposures, all of which have provided me with invaluable practical experience. I have used Microsoft Word, PowerPoint, and Excel for a variety of academic assignments with proficiency. I also have specialised knowledge of how to use Canva to make infographics and posters as needed. I have extensive experience using organied practical exposures, all of which have provided me with invaluable practical experience. I have used Microsoft Word, PowerPoint, and Excel for a variety of academic assignments with proficiency. I also have specialised knowledge of how to use Canva to make infographics and posters as needed. I have extensive experience using Capcut for academic and personal video editing tasks.
My abilities encompass the ability to effectively create and evaluate advertising campaigns. In addition, I've worked on several studies that examine how digital technology and human civilisation interact. My educational experience has given me a broad variety of skills and a thorough comprehension of the ever-changing sector of digital communication.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Mobile Sales Associate
SalesStaff
10.2023 - Current
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through upselling and cross-selling techniques.
- Troubleshot technical issues with mobile devices, helping customers resolve problems quickly without needing additional support services.
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Christmas Retail Assistant
Retail Store
10.2023 - 12.2023
- Enhanced customer satisfaction by providing friendly and efficient service during the busy holiday season.
- Assisted in achieving sales goals by offering personalized product recommendations to customers.
- Maintained a clean and organised store environment, resulting in a more enjoyable shopping experience for customers.
- Managed cash register transactions accurately, ensuring timely and accurate processing of payments.
- Collaborated with team members to ensure adequate stock levels during peak shopping times, reducing instances of out-of-stock items.
Senior Staff Member
Barista Fantasia Coffee & Tea
09.2022 - 05.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School -
Wellspring Internation Bilingual School
Bachelor of Communications - Digital Media
Deakin University
Melbourne, VIC06.2025
Skills
- Organisational skills
- Multitasking
- Community engagement
- Copywriting
- Social media management
- Content creation
- Customer Service
- Problem-Solving
- Creative Thinking
- Documentation and Reporting
- Problem-solving
- Interpersonal and Written Communication
- Microsoft Office Proficiency
- Media relations
- Podcast production
Certification
- Certificate for participation in WIS CONFERENCE, Wellspring International School - 2020.
- Wellspring MasterChef competition - 2018, 2019, 2020.
- Certificate for participation in Wellspring Hunger Game season 3 - 2020.
- Certification for participation in "Xuan Thi" debut mini show -2019.
- Intergrity TEDWIS talk 2019.
- Certificated of recognisation as a Member of Editing and Content Creator in GENDERME project 2021-2022.
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Mobile Sales Associate
SalesStaff
10.2023 - Current
Christmas Retail Assistant
Retail Store
10.2023 - 12.2023
Senior Staff Member
Barista Fantasia Coffee & Tea
09.2022 - 05.2023
High School -
Wellspring Internation Bilingual School
Bachelor of Communications - Digital Media
Deakin University
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