Phuong (Wendy) Dang

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.

I have extensive pharmacy experience from starting as an assistant on the floor to working my way up to being a retail manager for ten years. I am very confident at delegating with customers of all ages with different needs. I have worked through tough times and constant lock downs during covid in Victoria. I am a team player and work well with people of all ages and backgrounds.

I am currently employed in Victoria but will relocate to Brisbane in the near future. Part of my job also entails:

: Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction

: Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.

: Recommended OTC devices or medication options to help mitigate individual symptoms

: Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.