Phusita Sansern
Melbourne,VIC
Summary
- Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
- Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership.
- Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
-Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Restaurant Owner
02.2019 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased customer loyalty and retention.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Managed staffing levels to provide optimal support for cash register operations.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
Waitress
Red Elephant Thai Restaurant
11.2014 - 11.2019
- Responsible for ensuring guests have a superior experience every time to visit the restaurant
- Greeted customers and provided menus.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Meeting and greeting guests and providing outstanding customer service, maintaining relationship with customer is also the key.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Answered customers' questions, recommended items, and recorded order information.
- Inspected dishes and utensils for cleanliness.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided accurate change for cash transactions using a cash register system.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted in seating guests at tables or booths.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
- Communicated daily specials to customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Cleaner Supervisor
Mr. Top Cleaning
04.2016 - 01.2019
- Cleaning skill
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Increased client satisfaction by providing customized cleaning solutions based on their specific needs and preferences.
- Established an effective preventative maintenance program for cleaning equipment, minimizing downtime and repair expenses.
- Developed strong relationships with vendors, negotiating favorable contracts for supplies and equipment purchases.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Customer Service and Assistant Manager (casual)
Thai Hut
06.2014 - 10.2014
- Responsible for taking phone orders and ensuring customers select the right options.
- Also assist the manager with day-to-day operations, stock-taking, sales, and promotions.
- Established processes for monitoring customer satisfaction levels.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
IELST study and General English Study -
Auckland Gold Star Institutes
Auckland06.2016
Bachelor of Science - Environmental Science
Mahidol University
Thailand02.2011
Skills
- Customer relationship building
- Point of sale transactions
- Staff training and development
- Scheduling and staffing
- Customer service strategy
- Team communication
- Conflict resolution
- Time management
- New hire training
- Online order picking
- Cash drawer reconciliation
- Customer engagement
- Flexible schedule
- Money handling
- Customer service
- POS system
- Cash register management
References
- Nanthaya, Restaurant Manager, 0212880821
- Jameela Kelly, Thai Hut Director, 0275229727
- Arden Parinya Imyim, Character Reference, 0212534115
Hobbies and Interests
- Bakery
- Cooking
Languages
Thai
Full Professional
References
References available upon request.
Timeline
Cashier Team Lead
Restaurant Owner
02.2019 - 06.2023
Cleaner Supervisor
Mr. Top Cleaning
04.2016 - 01.2019
Waitress
Red Elephant Thai Restaurant
11.2014 - 11.2019
Customer Service and Assistant Manager (casual)
Thai Hut
06.2014 - 10.2014
IELST study and General English Study -
Auckland Gold Star Institutes
Bachelor of Science - Environmental Science
Mahidol University
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