Phyllis Simmonds
Customer service and Sales Executive.
Perth,WA
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Gold Buyers Central
Perth, WA
11.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales techniques to understand customer needs and wants.
- Informed customers of current store promotions to encourage additional sales and referrals.
- Opened and closed store independently and prepared daily reports for the managers.
- Testing and appraisal of precious metals.
- Used POS system to process sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Trained new associates on marketing, negotiation, precious metals testing and appraisals, transactions and balancing the drawer.
Assistant Store Manager
The Jewellery Group
Perth, WA
08.2022 - 04.2023
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
Housekeeper
Palm Resort
Kalbarri, WA
01.2021 - 09.2021
- Maintained clean and comfortable environments in the resort by vacuuming, cleaning windows and dusting.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Responded to requests from patrons for linens and toiletries.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Edge Resort
Kalbarri, WA
01.2019 - 05.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked on cleaning team to service hotels, offices and other buildings within the Resort.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked linen and cycled towels and sheets in full-service hotel-based spas.
- Responded to requests from patrons for linens and toiletries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
Tourism Advisor
Kalbarri Visitor Centre
Kalbarrii, WA
09.2017 - 05.2018
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Responsible for all sales and services at the Visitors Centre.
- Maintain a high level of knowledge of the tourism product in the region and in particular member businesses.
- Assist manager in overseeing the day to day operations of the Visitor Centre
- Handled money, eftpos operations and reconciled daily Bookeasy payments and prepare daily banking reports.
- Develop and maintain strong relationships between staff, volunteers and all the travelers in the region.
- Book trips, flights and busses within Australia.
- Update , Maintain Facebook, Trip Advisor and KVC website.
- Responsible for the overall presentation and appearance of the visitor centre.
ESL Language Teacher
Golden Apple School
Chengdu, China
04.2012 - 01.2017
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Attended workshops to learn about student motivation and engaging learning activities.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Assigned lessons and corrected homework.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
Education
No Degree - Mandarin
Qingdao Qiushi College
Qingdao ChinaBachelor of Arts - Public Relations And A Minor in Marketing
Daystar University
Nairobi, Kenya06.2010
Skills
- Sales expertise
- Exemplary customer service skills
- Negotiation
- Organization and Time Management
- Multitasking Abilities
- Active Listening
- Prospecting Clients
- Product Knowledge
- Upselling
- Teamwork and Collaboration
References.
- Referees.
1: Todd Mcsweeny.
Regiona Manager,
Gold Buyers Central.
Tel: +61 401 295 046.
2: Danka Rakocevic
Store Manager,
Zamel’s.
Tel: (08) 9260 8100
3: Hayley Stokes
Tourist Advisor,
Kalbarri Visitors Centre
Tel: 0419151678.
Timeline
Assistant Store Manager
The Jewellery Group
08.2022 - 04.2023
Retail Sales Associate
Gold Buyers Central
11.2021 - Current
Housekeeper
Palm Resort
01.2021 - 09.2021
Housekeeper
Edge Resort
01.2019 - 05.2020
Tourism Advisor
Kalbarri Visitor Centre
09.2017 - 05.2018
ESL Language Teacher
Golden Apple School
04.2012 - 01.2017
No Degree - Mandarin
Qingdao Qiushi College
Bachelor of Arts - Public Relations And A Minor in Marketing
Daystar University
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