Physical Shakya
Geelong,Australia
Summary
Dynamic Barista Trainer with a proven track record at Espresso Academy, specializing in advanced coffee techniques and barista mentoring. Expert in beverage preparation and inventory control, I developed impactful training programs that enhanced skills and boosted trainee confidence. Passionate about coffee, I thrive in fast-paced environments while ensuring exceptional customer service.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
GHMBA stadium
South Geelong, VIC
04.2025 - Current
- Managed inventory of supplies and equipment to ensure operational readiness.
- Assigned tasks to team members based on their strengths and skill sets.
- Provided on-the-job training to new staff members.
- Resolved customer complaints promptly, maintaining high customer satisfaction ratings.
- Coordinated interdepartmental efforts to facilitate workflow and communication.
- Adapted to fast-paced environments while delivering consistent performance.
- Assisted customers by addressing requests and answering inquiries to enhance satisfaction.
- Supervised daily operations to ensure efficient workflow and team productivity.
Barista Shift Lead
Muffin Breaks
Westfeild,Geelong, VIC
04.2022 - 11.2023
- Supervised daily operations and maintained workflow during busy shifts.
- Trained new baristas on coffee preparation and customer service standards.
- Managed inventory levels and placed orders for supplies as needed.
- Ensured cleanliness of workstations, equipment, and customer areas.
- Provided exceptional customer service and resolved complaints effectively.
Barista Trainer
Italian Espresso Academy Nepal
Kathmandu, Nepal
11.2018 - 04.2022
- Completed training under Italian trainers from Florence, focusing on advanced coffee techniques.
- Developed comprehensive training programs for new baristas at a renowned Italian coffee academy.
- Conducted on-site training sessions for baristas in brewing techniques and customer service etiquette.
- Demonstrated operation of espresso machines, grinders, and brewers while ensuring safe working protocols.
- Created a course book covering both theory and practical aspects of coffee studies.
- Managed student inquiries and successfully enrolled students in the coffee course.
- Prepared various hot and iced beverages with high precision and consistency.
- Showcased coffee roasting techniques using a professional coffee roasting machine.
Training Co-ordinater
Kaffeine coffee school,kathamandu
01.2017 - 10.2018
- Developed training programs to enhance coffee preparation skills for new baristas.
- Coordinated schedules for training sessions and workshops at Kaffeine Coffee School.
- Evaluated trainee progress through feedback sessions and practical assessments.
- Managed training materials and resources to ensure availability for sessions.
- Communicated with trainees to address queries and enhance their learning experience.
- Collaborated with staff to refine training processes and improve overall effectiveness.
- Maintained accurate records of all trainings conducted.
Barista Maestro
Costa Coffee, United Arab Emirates
09.2012 - 11.2016
- Crafted high-quality coffee beverages following standard recipes and customer preferences.
- Maintained cleanliness and organization of workstations and dining areas during shifts.
- Operated coffee machines and equipment, ensuring proper maintenance and functionality.
- Assisted in training new baristas on beverage preparation and customer interaction techniques.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Operated cash registers to process customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Education
Diploma - Diploma in Hospitality Mangaement
Erdi Academy
Melbourne, VIC02-2026
Some College (No Degree) - Responsible Service For Alcohol Program
Erdi Academy
Melbourne, VIC11-2024
Some College (No Degree) - Food Safety Supervisor
Erdi Academy
Melbourne, VIC09-2024
Bachelor in Business Studies - Bachelor in Business Studies
Gyankunj Collage
Ravibhawan , Kathmandu , Nepal07.2022
Some College (No Degree) - Italian Barista Method Trainer
Italian Espresso Academy Firenze
Florence,Italy11-2018
Some College (No Degree) - Cert III in Early Childhood Education And Care
Block Learning
Melbourne, VICSkills
- Coordination and time management
- Multi-tasking ability
- Effective communication
- Problem-solving skills
- Beverage preparation
- Coffee roasting
- Time management
- Inventory control
- Milk steaming
- Espresso preparation
- Grinder calibration
- Beverage preparation techniques
- Coffee cupping
- Coffee brewing
- Latte art mastery
- Cleanliness standards
- Health and safety compliance
- POS system operation
- Manual brewing techniques
- Barista mentoring
- Team player
- Organizational skills
- Decision-making
- Opening and closing coordination
References
References available upon request.
Goal
I am committed to actively contributing and working diligently as a dedicated member of a team, collaborating closely with others to achieve common objectives, and ensure the successful completion of shared goals
Availability
Part-Time
Timeline
Shift Supervisor
GHMBA stadium
04.2025 - Current
Barista Shift Lead
Muffin Breaks
04.2022 - 11.2023
Barista Trainer
Italian Espresso Academy Nepal
11.2018 - 04.2022
Training Co-ordinater
Kaffeine coffee school,kathamandu
01.2017 - 10.2018
Barista Maestro
Costa Coffee, United Arab Emirates
09.2012 - 11.2016
Diploma - Diploma in Hospitality Mangaement
Erdi Academy
Some College (No Degree) - Responsible Service For Alcohol Program
Erdi Academy
Some College (No Degree) - Food Safety Supervisor
Erdi Academy
Bachelor in Business Studies - Bachelor in Business Studies
Gyankunj Collage
Some College (No Degree) - Italian Barista Method Trainer
Italian Espresso Academy Firenze
Some College (No Degree) - Cert III in Early Childhood Education And Care
Block Learning
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