Pia De La Vega
Kiama,NSW
Summary
Knowledgeable and dedicated customer service professional. Extensive experience in hospitality and restaurant industry with background as a primary school art teacher. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to a happy work environment and smooth operations at all times and under all circumstances. Articulate, energetic, highly organised and results-oriented with exemplary passion for developing relationships, cultivating partnerships and working as part of a team.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Flour Water Salt
10.2023 - Current
- Effectively balance multiple tasks and responsibilities with a positive can-do attitude, always maintaining professionalism during busy periods and under pressure to ensure service of the highest quality.
- Maintain neat, organized and clean working spaces and environments at all times, to both maximise customer appeal and ensure smooth and efficient operations for the whole service team.
- Collaborate with team members to develop best practices for efficient operations and a consistently high standard of customer service delivery.
- Handle customer inquiries courteously and professionally, develop rapport with customers and assist customers in making informed choices and product selection. Monitor customer feedback and accordingly made adjustments to improve customer experience.
- Develop strong product knowledge and provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
General Manager
El Camino
03.2015 - 04.2022
- Managed all aspects of daily operations including customer service, production of food, inventory control, budgets, staffing, equipment, deliveries, vendor relations.
- Promoted positive atmosphere and went above and beyond to guarantee staff were happy and each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff. Managed all aspects of onboarding for new hires.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities. Set clear expectations and created positive working environment for employees, motivating staff to perform at peak efficiency and quality.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions. Managed payroll and timekeeping.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability. Analyze sales data to identify trends and adjust purchasing decisions accordingly.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately. Ensured compliance with all health department regulations as well as company policies and procedures.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Primary School Teacher (Visual Arts)
Ascham, St Catherine's School, The Scots College
01.2003 - 12.2008
Education
Graduate Diploma of Education - Teacher (Visual Arts)
University of Technology (UTS)
Sydney, NSW03.2005
Bachelor of Fine Arts - Fine Arts
University of New South Wales
Sydney, NSW12.2004
Certificate in English Language Teaching To Adults - CELTA
Australian College of English
Sydney, NSW11.2004
Skills
Customer Service
Customer Relations
System development
System implementation
Active listening
Problem-solving
Team cooperation
Team building
System implementation
Data organisation
Administrative Support
Computer Proficiency
Quality control
Product knowledge
Languages
Norwegian
Professional Working
Spanish
Limited Working
Timeline
Customer Service Representative
Flour Water Salt
10.2023 - Current
General Manager
El Camino
03.2015 - 04.2022
Primary School Teacher (Visual Arts)
Ascham, St Catherine's School, The Scots College
01.2003 - 12.2008
Graduate Diploma of Education - Teacher (Visual Arts)
University of Technology (UTS)
Bachelor of Fine Arts - Fine Arts
University of New South Wales
Certificate in English Language Teaching To Adults - CELTA
Australian College of English
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