PIA GACETA CASTRO
Mill Park,VIC
Summary
Dynamic business management professional seeking a challenging position that leverages extensive qualifications while fostering opportunities for growth and skill enhancement. Committed to driving organizational success through innovative strategies and effective team collaboration. Eager to contribute to a forward-thinking company that values continuous improvement and professional development. Passionate about applying knowledge in real-world scenarios to achieve impactful results.
Overview
19
19
years of professional experience
Work History
Marketing Officer
Berringer Hotel
02.2024 - 12.2024
- Developed and implemented comprehensive marketing strategies to enhance brand visibility.
- Analyzed market trends to identify opportunities and drive targeted campaigns.
- Collaborated with cross-functional teams to execute integrated marketing initiatives.
- Managed social media platforms, increasing engagement through content creation and curation.
Reservation Officer
Xenia Hotel
03.2015 - 05.2018
- Assisted clients with inquiries, providing exceptional customer service and support.
- Coordinated group bookings, maximizing room occupancy and optimizing guest experiences.
- Developed training materials for new staff to enhance operational efficiency and consistency.
- Prepared daily reports on reservations activity for management review and analysis.
- Coordinated with other departments to ensure seamless guest experiences from reservation through checkout.
- Managed reservation system, ensuring accurate booking details and guest information.
Email Responder (Homebased)
Rossking Pty. Ltd.
05.2013 - 03.2015
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Account/Sales Executive
Clark Subic Marketing
09.2011 - 02.2012
- Taking calls and answering inquiries of the clients through e-mail.
- Sending different proposals, quotations including packages and promo to offer to the client as they have requested so they can choose Hotel they want to hold their upcoming event.
- Responsible in offering good hotels and theme parks to the client w/ regards to their requirements.
- I coordinated w/ the sales person in the hotels and responsible for the booking of the client.
- I was responsible in meeting the monthly sales quota of the office.
- I was doing weekly and monthly report.
- Assist the client from their booking, payment, requirements such as meals and using of function room up to the time their event is finish.
Customer Service Representative (Summer Program)
Sutherland Global Services
03.2011 - 05.2011
- Taking calls and doing que works.
- Calling the client or flower shop after reading the que works before any problem arise.
- Study the account of the client before giving any discount.
- Escalating any client’s problem regarding the product or service.
- Has monthly quota.
Sales Representative/ Sales Sec.
Wheeltek Motor Sales Corp.
10.2007 - 05.2008
- Responsible for the monthly sales quota of our branch.
- Ensures the quality of the products upon delivery.
- Renders good service and building harmonious relationship to the buyer or client.
- Making weekly and monthly report with regards to the sales of the office.
On line Inspector
Sanyo- Semi Conductor Mfg. Phils.
07.2005 - 01.2006
- Responsible for a good quality of the product (IC) before it proceeds to the next process.
- Checking all the defects of molded IC and segregates the defected IC.
- Listing down all detected defect that day and presents to the quality control department so that they will also study the source of the defect and provide solution.
- Share suggestions on how to improve work area and things that will help everyone to perform well in their designated area.
Education
No Degree - Cert III Individual Support Worker
VICSEG New Futures
7 Munro St Coburg, Vic11-2025
Bachelor of Science - Business Administration Major in Management
College of The Holy Spirit
F. Tanedo St. Tarlac City Philippines01.2005
High School - undefined
Central Luzon High School
01.1997
Elementary School - undefined
Rang-ayan Elem. School
01.1993
Skills
- Proficient in Word processing and spreadsheet management
- Skilled in office management duties
- Committed and proficient
- Effective oral and written communication
- Interpersonal communication
Timeline
Marketing Officer
Berringer Hotel
02.2024 - 12.2024
Reservation Officer
Xenia Hotel
03.2015 - 05.2018
Email Responder (Homebased)
Rossking Pty. Ltd.
05.2013 - 03.2015
Account/Sales Executive
Clark Subic Marketing
09.2011 - 02.2012
Customer Service Representative (Summer Program)
Sutherland Global Services
03.2011 - 05.2011
Sales Representative/ Sales Sec.
Wheeltek Motor Sales Corp.
10.2007 - 05.2008
On line Inspector
Sanyo- Semi Conductor Mfg. Phils.
07.2005 - 01.2006
High School - undefined
Central Luzon High School
Elementary School - undefined
Rang-ayan Elem. School
No Degree - Cert III Individual Support Worker
VICSEG New Futures
Bachelor of Science - Business Administration Major in Management
College of The Holy Spirit
Training
- CLASP Paniqui, Tarlac Philippines Feb.16-Mar.10 2011
Communication Language and Specialization Program
- Kawasaki Motors Corporation Bauang La Union Philippines Dec. 2006
Creative selling seminar and Product orientation
- Metropolitan Bank & Trust Co. Paniqui, Tarlac Philippines Apr.- May 2004
On the job training
Disclaimer
I hereby certify that the above information are true and correct to the best fit of my knowledge and belief.
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