Pia Gulmen
Victoria,Australia
Summary
Dynamic Allied Health Assistant with a proven track record at Designed 2 Shine Speech Pathology, excelling in patient assessments and case management. Adept at implementing therapeutic techniques and fostering customer service excellence, I consistently enhance patient outcomes and streamline administrative processes. Committed to professional growth and effective communication in diverse environments.
Overview
15
15
years of professional experience
Work History
Allied Health Assistant
Designed 2 Shine Speech Pathology
Craigieburn, VIC
01.2022 - Current
- Monitored progress of patients during therapy sessions and reported findings to Speech Pathologist.
- Managed paperwork associated with insurance claims, billing information and other administrative tasks.
- Assisted Speech Pathologist with patient assessments and evaluations.
- Provided recommendations for assistive technology devices when necessary.
- Instructed caregivers on how to implement therapeutic techniques at home.
- Participated in continuing education programs related to speech-language pathology practices.
- Supported student social thinking by mapping behaviors and creating action plans.
- Completed day-to-day duties accurately and efficiently.
- Organized activities that encouraged social interaction among peers with developmental delays or disabilities.
Administrator
Designed 2 Speech Pathology
Craigieburn, Vic
07.2020 - Current
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Performed data entry tasks into computer databases from paper documents.
- Identified needs of customers promptly and efficiently.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Accounts Receivable Clerk
Mainfreight
Epping, VIC
05.2017 - 07.2020
- Generated monthly statements for accounts receivable operations.
- Maintained accurate records of accounts receivable and payable transactions.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Reconciled or entered report discrepancies found in financial records.
- Communicated regularly with vendors regarding invoice processing status updates.
- Reconciled customer accounts and resolved discrepancies.
- Performed bookkeeping and accounting consulting services.
- Updated accounting notes in CRM, maintaining pertinent credit information.
Customer Service Representative
Sunglass Hut
Bourke Street , VIC
03.2010 - 05.2017
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
ARTICULATION SHORT COURSE
All Areas of Speech
Online11-2024
Psychosocial Recovery Coach
Swinburne University of Technology
Melbourne, VIC03-2024
ABA THERAPIST
ABIA Autism Behavioural
Online12-2020
Bookkeeping
Kangan Institute
Melbourne, VIC03-2015
Skills
- Patient assessment
- Therapeutic techniques
- Assistive technology
- Case management
- Customer service
- Office administration
Languages
Turkish
Elementary
References
References available upon request.
Timeline
Allied Health Assistant
Designed 2 Shine Speech Pathology
01.2022 - Current
Administrator
Designed 2 Speech Pathology
07.2020 - Current
Accounts Receivable Clerk
Mainfreight
05.2017 - 07.2020
Customer Service Representative
Sunglass Hut
03.2010 - 05.2017
ARTICULATION SHORT COURSE
All Areas of Speech
Psychosocial Recovery Coach
Swinburne University of Technology
ABA THERAPIST
ABIA Autism Behavioural
Bookkeeping
Kangan Institute
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