Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pia Jovita De Robertis

Pia Jovita De Robertis

Carlton,VIC

Summary

Proactive, customer-orientated FOH professional with over 2 years of experience in different restaurants.

Due to my good work ethic I got hired for more special events as a FOH such as weddings, VIP events and more.

Overview

3
3
years of professional experience

Work History

Waitress

Alfonso's
09.2021 - 07.2024
  • In my role as a waitress, I was dedicated to delivering exceptional service in a fast-paced dining environment
  • Customer Service Excellence: Ensured all guests were seated promptly, assisted with menu recommendations, and maintained a positive and approachable demeanor throughout their visit
  • Food Preparation Assistance: Supported the head chef in food prep tasks, ensuring the kitchen ran smoothly and efficiently during peak hours
  • Transaction Handling: Managed cash transactions and processed credit card payments with attention to detail and accuracy, ensuring a seamless checkout experience for guests
  • Team Collaboration: Worked closely with fellow servers, kitchen staff, and management to create a cohesive team environment, ensuring the highest standard of service for every guest

Customer Service and Training Assistance

Fitness center 360 degree
05.2022 - 08.2023
  • In this role, I was committed to ensuring exceptional customer satisfaction by providing knowledgeable and friendly service, along with actively contributing to the success of the team
  • This role enhanced my ability to think on my feet, adapt to individual customer needs, and collaborate effectively within a team, all while maintaining a focus on delivering excellent service

Front of House Staff

Wine estate and food
05.2021 - 05.2022
  • As a dedicated member of the Front-of-House team, I provided exceptional customer service by greeting guests, offering menus, and creating a warm and welcoming dining experience
  • Order Management & Coordination: Accurately took orders, communicated special dietary requests to the kitchen, and coordinated with kitchen staff to ensure food was served in a timely and precise manner
  • Throughout my role, I learned to manage a fast-paced environment while maintaining focus on guest satisfaction, improving both my multitasking and problem-solving abilities

Education

A-LEVEL/ GERMAN ABITUR -

berufsbildende Schule Landau
Landau
11.2024

Skills

  • Proactive
  • Customer-oriented
  • Outstanding service
  • Target KPIs
  • Customer assistance
  • Fine dining service experience
  • Multitasking
  • wine knowledge

Languages

German
Native or Bilingual
English
Full Professional
French
Elementary
Italian
Elementary

Timeline

Customer Service and Training Assistance

Fitness center 360 degree
05.2022 - 08.2023

Waitress

Alfonso's
09.2021 - 07.2024

Front of House Staff

Wine estate and food
05.2021 - 05.2022

A-LEVEL/ GERMAN ABITUR -

berufsbildende Schule Landau

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Pia Jovita De Robertis