Hi, I’m
Pia Kerr
Upper Coomera,QLD
Summary
Proven track record in enhancing guest satisfaction and streamlining service efficiency. Skilled in food safety practices and demonstrating a strong work ethic, I excel in high-pressure environments, significantly improving customer experiences. My ability to multitask and uphold guest service standards sets me apart, ensuring both operational excellence and positive guest interactions.
Overview
2
years of professional experience
1
Certification
Work History
Dreamworld
Food and Beverage Server
06.2024 - Current
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple customers simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Dominos's Pizza
Crew Member
04.2024 - 07.2024
Job overview
- Worked front counter, pizza saucing and sides packing.
- Took orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
City Cave Float And Wellness Centre
Cave Diver
02.2024 - 04.2024
Job overview
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Made sure customers had a great time ensuring relaxation at all times
- Worked closely with shift manager to solve problems and handle customer concerns.
McDonald's
Crew Member
12.2022 - 02.2024
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Assisi Catholic CollegeUpper Coomera, QLD
11.2026
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Upselling
- Cleaning and sanitizing
- Strong Work Ethic
- Cash Handling
- Customer Service
- Problem-solving abilities
Certification
RSA: Responsible service of alcohol certificate
Timeline
Food and Beverage Server
Dreamworld
06.2024 - Current
Crew Member
Dominos's Pizza
04.2024 - 07.2024
Cave Diver
City Cave Float And Wellness Centre
02.2024 - 04.2024
Crew Member
McDonald's
12.2022 - 02.2024
Assisi Catholic College
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