Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant

Pia Smith

Mandurah,WA

Summary

Proven to excel in fast-paced environments, I leveraged my product knowledge and exceptional customer service skills at Rigters IGA Wonthella to enhance shopper loyalty and support team projects. My expertise in training and mentoring, combined with a keen attention to detail, significantly contributed to workplace efficiency and safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Grocery Assistant

Rigters IGA Wonthella
07.2020 - Current
  • Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers
  • Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Supported merchandising initiatives by setting up displays and promotional materials, increasing product visibility and sales potential.
  • Used pallet jacks and broke down pallets of stock to move merchandise to sales floor for stocking.

Bartender

Dongara Hotel Motel
09.2018 - 06.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Waitress/Dish Hand

Litailliano
02.2017 - 08.2018


  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Education

Manjimup Education Support Centre
Manjimup, WA

Skills

  • Product Knowledge
  • Customer Service
  • Attention to Detail
  • Workplace Safety
  • Team contribution
  • Heavy Lifting
  • Restocking produce
  • Training and mentoring

Timeline

Grocery Assistant

Rigters IGA Wonthella
07.2020 - Current

Bartender

Dongara Hotel Motel
09.2018 - 06.2019

Waitress/Dish Hand

Litailliano
02.2017 - 08.2018

Manjimup Education Support Centre
Pia Smith