Pierce Rupok Roy
North Gosford,Australia
Summary
Driven by a passion for overcoming challenges and a commitment to continuous learning, dedicated to gaining diverse experiences that foster personal and professional growth. Focused on developing skills that enhance workplace efficiency and effectiveness, with a clear goal of building a successful career. Eager to contribute positively to team dynamics while embracing opportunities for advancement and innovation. A proactive approach to problem-solving and adaptability in fast-paced environments ensures readiness for future endeavours.
Experienced with logistics coordination and supply chain management. Utilizes problem-solving skills to ensure efficient operations and timely deliveries. Track record of effective leadership and fostering collaborative team environments.
Overview
11
11
years of professional experience
Work History
Logistics Manager
Eternal Fresh
Gosford, NSW
04.2025 - Current
- Ensuring efficient operations and providing guidance to Logistics team members.
- Planning and coordinating transportation activities, including booking, rate comparisons, and scheduling to meet delivery requirements.
- Monitoring dispatch operations, promptly addressing issues or delays to maintain timely and accurate fruit deliveries.
- Collaborate with stakeholders such as growers, freight forwarders, and packhouse to ensure seamless execution of transportation plans.
- Ensuring compliance with international trade laws, customs regulations, and transportation protocols, including documentation like invoices and certificates of origin.
- Identifying and implementing process improvements within dispatch and export operations, enhancing overall logistics performance.
- Develop and maintain relationships with key service providers, contributing to the development of export strategies and sales plans.
- Handle claims processing with insurers and surveyors, providing necessary documentation and information.
- Analyze freight rates from various service providers to optimize cost-efficiency based on destination requirements.
- Oversee the BSM system, ensuring continuous monitoring and development to enhance process efficiency.
Senior Team Leader Export
Eternal Fresh
Gosford, NSW
08.2024 - 03.2025
- Supervise and guide the dispatch team, providing support to ensure efficient operations.
- Oversee booking, rate comparison, and scheduling to ensure timely dispatch of fruits.
- Address and resolve operational issues or delays promptly.
- Work with growers, freight forwarders, and packhouse to ensure smooth transportation plans and clear communication.
- Ensure adherence to customs, treatment protocols, and transportation laws.
- Oversee the preparation of export documentation, including invoices, packing lists, and certificates of origin.
- Identify and implement best practices in dispatch operations.
- Lead or contribute to projects aimed at enhancing logistics performance.
- Develop and maintain relationships with key service providers.
- Investigate and resolve customer complaints and inquiries.
- Handle claims with insurers and surveyors, ensuring all required documentation is provided.
- Analyze freight rates to ensure competitive pricing based on destination requirements.
- Developed and maintained relationships with key service providers.
- Monitor and enhance BSM systems to improve documentation efficiency.
- Attend meetings with suppliers and service providers to optimize performance.
Export Coordinator
Eternal Fresh
Gosford, NSW
10.2022 - 07.2024
- Ensure that all documents are prepared in compliance with export regulations.
- Monitor shipment progress and inform customers of any delays.
- Coordinate with freight forwarders and other involved parties to ensure on-time delivery.
- Ensure all export orders are handled in compliance with foreign trade laws and regulations.
- Upload data into the snap sales and BSM system to generate documents.
- Generate Certificate of origin from NSW Business chamber website.
- Schedule the pickup of the cargo from the orchard.
- Liaise with farms, packinghouses and suppliers in Australia and other countries.
- Participate in various projects which strengthen the company's growth.
- Maintain and update record of shipments, invoices, and payment details.
- Ensured compliance with international trade regulations and procedures.
- Researched and prepared documents for customs clearance.
- Developed and maintained relationships with key service providers.
- Assisted with the development of export strategies and sales plans.
- Investigated and resolved overseas customer complaints and inquiries on fruit quality.
Customer Operations Coordinator- ETS
DHL Express
Sydney, NSW
07.2019 - 09.2022
- Develop and maintain business relationships with all external and internal customers.
- Update customers daily about shipments status.
- Proactively monitor shipments until they are delivered and billed.
- Provide spot rates to customers upon request or seek assistance from manager.
- Effectively work with Account Managers, to ensure problem solving occurs in a timely and efficient manner.
- Monitor revenue, cost and yield of each shipment.
- Understand existing ETS ARR system and ensure it is up to date with information for every single shipment.
- Liaise with Gateway daily to resolve service-related issues and ensure shipments are recovered, processed, and forwarded for delivery.
- Follow up with custom brokers for clearance of shipments.
- Work across functions to handle and resolve issues promptly and effectively and escalate in timely manner to manager where you are unable to resolve a matter or where it requires escalation.
- Follow claims process when customer claims for damaged or missing items/shipment.
- Forward pickup requests to service provider and follow up until shipment is collected and uplifted.
- Ensure service agreements are met using primary carriers.
- Communicate proactively with all service providers to resolve issues.
- Support and assist the ETS Manager to look for improvement and enhancement of the process to cope for continuous growth and customer satisfaction.
Cargo Services Officer, Airport Operation
Cathay Pacific Airways Limited
Dhaka, Bangladesh
07.2018 - 05.2019
- Manage overall daily functions of CX at DAC airport cargo (Operations, Safety & Security).
- Co-ordinate with CX/GHA team to ensure that CX provides consistent and excellent services to our customer and colleagues.
- Effectively control day-to-day import/export cargo operation.
- Ensure safe, clear and concise ULD management.
- Monitor cargo loading and offloading at ramp area.
- Manage difficult situations and resources effectively.
- Assist in coordinating Emergency Response Planning activities.
- Manage the GHA and service supplier to ensure that they deliver services and products as stipulated in the contract and in the performance assessment document.
- Check Dangerous Goods document and preparing checklists.
- Maintain spot check data for acceptance shipment.
Customer Service Executive, Airport Operation
Global Aviation Services Ltd (GSA for Cathay Dragon and Cathay Pacific Airways Ltd)
Dhaka, Bangladesh
02.2016 - 06.2018
- Create PIR (Property Irregularity report) and DPR (Damage Property Report) of mishandled baggage on world tracer for arrival passengers on daily flights.
- Take all reasonable and required precautions to ensure personal health and safety.
- Inspect and verify passenger documentation.
- Manage passenger baggage processing including handling and fee calculation if applicable.
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers.
- And passengers needing wheelchair assistance.
- Prepare pre-flight and post-flight filling including monthly delay report and FATT and other revenue documents.
- Monitor cargo loading and unloading at ramp area.
- Demonstrate knowledge of proper ramp usage, safety, security.
- Direct others with knowledge of ramp service and operational functions.
- Communicate efficiently with upper management, agents and flight crews.
- Work in conjunction with other departments to ensure on time performance of flights.
- Direct passengers through Customs, Immigration, and quarantine as required.
- Report immediately to management, all occurrences that cause injury or damage to any.
- Maintain the highest standards of safety and security at all times.
Intern, Operations Department
FedEx Bangladesh
Dhaka, Bangladesh
05.2015 - 08.2015
- Establish a forecasting model of different packages.
- Made a report of order, consumption and backlog of pouch.
- Made a route model of transportation.
- Used to check the follow-up sheet in customer service department.
Education
Operations Management
American International University Bangladesh
01-2015
HSC - Business Studies
Notre Dame College
01-2011
SSC - Business Studies
National Bank Public School and College
01-2009
Skills
- Proficient in MS Operating Systems and Office Suite
- Bilingual in English and Bengali
- Supply chain management
- Freight handling
- Efficiency optimization
- Logistics analysis
- Transportation management
- Shipping documentation management
- Global logistics coordination
- Domestic shipping oversight
- Import/export compliance management
- Logistics coordination for imports and exports
- Team leadership
Strength and Interest
- Supply Chain & Logistics Management
- Freight & Transport Coordination
- Export/Import Documentation & Compliance
- Data Analysis & Reporting
- Vendor & Stakeholder Coordination
- Route Planning & Optimization
- Problem-Solving & Decision Making
- Time Management & Prioritization
- Attention to Detail
- Team Collaboration & Leadership
- Adaptability in Fast-Paced Environments
- Strong Communication Skills
- Traveling & Exploring New Cultures
- Fitness & Health
Languages
English
Bengali
Trainings
- Dangerous Goods Diploma (Category-6): Currently holding a Dangerous Goods Diploma (Category-6). I completed this training in Hong Kong from Cathay Pacific Cargo Training Department with a passed mark of 97/100.
- Baggage Services & World Tracer Training: I was fortunate to participate in Baggage Services & World Tracer Training and Baggage Claim Training at Cathay City in Hong Kong.
- Visa Checking Process: In 2017, I participated in a training organized by British High Commission in Dhaka for visa checking process and how to identify counterfeit visas.
- Other training courses I have completed on Learners World include Airport Safety & Security, Aircraft Door Handling, Basic Cargo Handling, Cargo Security Awareness, Cargo spot System Handling, ULD CHEP Handling, Safe transport of Lithium Batteries, Export/Import Cargo Handling, Cargo Warehouse Safety, Pharma Lift Handling, Live Animal Handling, Human Factor Awareness, Mail Handling Procedures and Perishable Cargo Handling
Extra-Curricular Activities
Participated in AIUB Performing and Arts Club (APAC) as a Musician. Participated in Blood donation of Red Crescent Seminar. Participated in AIUB Performing and Arts Club (APAC) as a Musician. Participated in Blood donation of Red Crescent Seminar.
Disclaimer
I, the undersigned certify to the best of my knowledge and belief that the mentioned datum are correct which describes my qualification, my experience and me.
Timeline
Logistics Manager
Eternal Fresh
04.2025 - Current
Senior Team Leader Export
Eternal Fresh
08.2024 - 03.2025
Export Coordinator
Eternal Fresh
10.2022 - 07.2024
Customer Operations Coordinator- ETS
DHL Express
07.2019 - 09.2022
Cargo Services Officer, Airport Operation
Cathay Pacific Airways Limited
07.2018 - 05.2019
Customer Service Executive, Airport Operation
Global Aviation Services Ltd (GSA for Cathay Dragon and Cathay Pacific Airways Ltd)
02.2016 - 06.2018
Intern, Operations Department
FedEx Bangladesh
05.2015 - 08.2015
SSC - Business Studies
National Bank Public School and College
Operations Management
American International University Bangladesh
HSC - Business Studies
Notre Dame College