Pierra Sadgrove
Strathpine
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
ASSISTANT MANAGER/ 3IC
R.M.WILLIAMS
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored inventory levels at retail locations, minimizing stockouts and optimizing product availability for purchase.
- Mentored new managers by providing valuable guidance on best practices for running successful retail operations.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Implemented creative visual merchandising strategies to maximize product exposure in retail environments.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
INVENTORY LEAD/Retail Sales Assistant
PILLOW TALK
07.2020 - 01.2023
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Optimized storage space utilization with effective organization and layout planning.
- Coordinated with sales teams during promotional events to accurately allocate stock for maximum profitability.
- Developed effective communication channels between departments to ensure timely updates on inventory status.
- Completed physical inventory counts each month.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
CLIENT ENGAGEMENT OFFICER APS 3
AUSTRALIAN TAXATION OFFICE
10.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
Education
Diploma - SPECIALIST MAKEUP SERVICES
AUSTRALIAN INSTITUTE OF CREATIVE DESIGN
Fortitude Valley, QLD01.2015
Certificate III - DESIGN FUNDAMENTALS
TAFE Queensland
Bracken Ridge, QLD01.2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Retail Operations
- Employee Scheduling
- Recruiting and interviewing
- Staff Development
- Business Administration
- Customer Service
- Team Leadership
- Problem Resolution
- Multitasking Abilities
- Staff Training
Timeline
ASSISTANT MANAGER/ 3IC
R.M.WILLIAMS
01.2023 - Current
INVENTORY LEAD/Retail Sales Assistant
PILLOW TALK
07.2020 - 01.2023
CLIENT ENGAGEMENT OFFICER APS 3
AUSTRALIAN TAXATION OFFICE
10.2019 - 04.2020
Diploma - SPECIALIST MAKEUP SERVICES
AUSTRALIAN INSTITUTE OF CREATIVE DESIGN
Certificate III - DESIGN FUNDAMENTALS
TAFE Queensland
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