Pierre Heipp

Prospecting and Lead Generation

• Identifying and reaching out to potential clients or leads through various channels (cold calling, email campaigns, networking, etc.).
• Researching and qualifying new business opportunities.

Negotiating and Closing Deals

• Negotiating pricing, terms, and conditions of contracts with clients.
• Closing sales and securing new contracts or deals.

Sales Reporting and Forecasting

• Tracking sales performance and reporting results to management.
• Setting and achieving weekly, monthly, and quarterly sales targets.

Customer Follow-up across 5 departments

• Analysis of B2B and B2C client needs and offering appropriate solutions based on company structures and the type of ESC (Energy Saving Certificates) allocated
  
• Prospecting B2B clients and new markets
  Weekly, monthly, and semi-annual objectives
  In-person meetings and support with the preparation of CEE files
  
• Synergy between suppliers, companies, and beneficiaries

1. Customer Service : Greeting Customers, personal styling advice, understanding needs

2. Sales and Upselling: Promote products and suggest add-ons

3. Product Knowledge: Know the inventory and stay updated on trends

4. Store Maintenance: Visual Merchandising and stock organization

5. Fitting Room Assistance: Assist and maintain cleanliness

8. Cash Handling and Reporting: Sales Reporting and cash drawer management

• Greeted and assisted customers, providing personalized fashion advice based on their preferences and needs.
• Processed sales transactions, returns, and exchanges using the point-of-sale (POS) system.
• Exceeded monthly sales targets by 15% through upselling and cross-selling techniques.
• Maintained visually appealing merchandise displays and ensured items were well-stocked and organized.
• Collaborated with the team to implement store promotions and seasonal sales.
• Provided excellent customer service, handling inquiries and resolving issues to ensure customer satisfaction.