Pierre Hoch
Sydney,NSW
Summary
A motivated and solutions-focused professional with experience delivering services and programs within a correctional environment. Proven ability to coordinate stakeholder engagement, streamline service delivery, and support complex human needs. Known for handling sensitive and high-pressure situations with professionalism and empathy, and for contributing to continuous service improvement through informed decision-making.
Overview
5
5
years of professional experience
Work History
Services and Programs Officer
Corrective Services NSW
Metropolitan Remand and Reception Centre
12.2022 - Current
- Assisted individuals in custody with reintegration planning.
- Responded to complex crisis scenarios, including family bereavement, unattended animals, and bail-related concerns.
- Maintained records and documentation in accordance with departmental standards.
- Facilitated group-based accredited programs, including domestic violence and addiction programs, for remand populations.
- Collaborated with external stakeholders (e.g., Centrelink, NDIS, NSW Police, and Prisoners' Aid) to coordinate support services and referrals.
- Conducted initial screening assessments and inductions.
Acting Services and Programs Team Leader
Corrective Services NSW
Metropolitan Remand and Reception Centre
10.2023 - 12.2024
- Led daily coordination of services and programs across the centre.
- Oversaw and prioritised program delivery schedules, ensuring compliance with policies.
- Supervised team operations within a correctional centre, ensuring compliance with safety protocols.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
Correctional Officer
Corrective Services NSW
Metropolitan Remand and Reception Centre
02.2021 - 12.2022
- Responded promptly to disturbances, ensuring order and compliance with regulations.
- Maintained clear and open communications with facility areas to support safe operations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Served as a liaison between solicitors and inmates, ensuring they were kept informed about their legal appointments and paperwork requests.
- Monitored inmate behaviour to maintain safety and security within the facility.
Customer Service Specialist
Commonwealth Bank
Sydney
06.2020 - 02.2021
- Managed complex customer enquiries and complaints across multiple service lines.
- Applied analytical thinking to resolve account discrepancies and ensure compliance.
- Built strong internal relationships to support collaborative problem-solving.
- Consistently exceeded individual performance standards, including quality, and efficiency.
- Developed strategies for improving customer service processes based on data and feedback.
Education
Certificate IV - Correctional Practice
Brush Farm Corrective Services Academy
Eastwood, NSWCertificate III - Correctional Practice
Brush Farm Corrective Services Academy
Eastwood, NSWCertificate III - Business Administration
TAFE NSW
St Leonards, NSWUniversity Preparation Program - Humanities
University of New South Wales
Sydney, NSWSkills
- Effective communication
- Problem solving
- Emotional intelligence
- Team collaboration
- Idea development and brainstorming
- Multitasking capacity
- Attention to detail
- Record maintenance
Languages
Arabic
Native/ Bilingual
References
Christine Petitfils, A/Manager of Services and Programs. (Current manager)
E: Christine Petitfils@correctiveservices.nsw.gov.au P: (02) 9289 5697
Cathy Pertrovski, Principal Advisor, Women. (Previous manager)
E: Cathy.Petrovski@correctiveservices.nsw.gov.au P: 0432 025 222
Zara Ali, Senior Service Integration Manager. (Previous manager)
E: Zara.Ali@correctiveservices.nsw.gov.au P: 0419 301 212
Timeline
Acting Services and Programs Team Leader
Corrective Services NSW
10.2023 - 12.2024
Services and Programs Officer
Corrective Services NSW
12.2022 - Current
Correctional Officer
Corrective Services NSW
02.2021 - 12.2022
Customer Service Specialist
Commonwealth Bank
06.2020 - 02.2021
Certificate IV - Correctional Practice
Brush Farm Corrective Services Academy
Certificate III - Correctional Practice
Brush Farm Corrective Services Academy
Certificate III - Business Administration
TAFE NSW
University Preparation Program - Humanities
University of New South Wales
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