Pierre Joubert
Burns Beach,WA - Western Australia
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
The Diamond Club Pty Ltd
01.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Assistant
The Diamond Club Pty Ltd
10.2018 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Receptionist Assistant
The Diamond Club Pty Ltd
03.2015 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Education
Bachelor of Marketing, Advertising And PR - Marketing, Advertising And Public Relations
Edith Cowan University
Perth, WA07.2024
High School Diploma -
Lake Joondalup Baptist College
Joondalup, WA10.2018
Skills
- Order Management
- Develop Policies
- Google Drive
- Organizational Structuring
- Sales and Marketing
- Customer Inquiry Response
- Consultative Sales
- Answering Customer Questions
- Business Growth Initiatives
- Desktops, Laptops and Mobile Devices
- Sales Growth
- Issue Resolution
- Price Structuring
- Leadership
- Sales Strategies
- Customer Experience
- Market and Competitor Research
- Customer Service Management
- Sales Techniques
- Attention to Detail
- Store Opening and Closing
- Mathematical Calculation and Reasoning
Languages
Dutch
Native or Bilingual
Timeline
Assistant Store Manager
The Diamond Club Pty Ltd
01.2021 - Current
Sales Assistant
The Diamond Club Pty Ltd
10.2018 - 12.2020
Receptionist Assistant
The Diamond Club Pty Ltd
03.2015 - 09.2018
Bachelor of Marketing, Advertising And PR - Marketing, Advertising And Public Relations
Edith Cowan University
High School Diploma -
Lake Joondalup Baptist College
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