Piers Monaghan
Surfers Paradise,QLD
Summary
Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
Duty Manager
The Cavill Hotel
08.2023 - Current
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Venue Manager
The Chevron Tavern & The Chevron Island Bottle-o
08.2021 - 08.2023
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
Duty Manger
Waxys Irish Pub
06.2021 - 08.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Duty Manager
Melbas On The Park
01.2017 - 01.2020
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Administration Assistant
Byron Shire Council
09.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Performed research to collect and record industry data.
Sales Representative
Yarra Valley Farms
05.2015 - 08.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and implemented sales strategies to increase profits.
Education
0417856007
Adam Maley
Director Chevron Tavern & Sydney Horse Transport0451051064
Ian Scott
Star Casino Gold CoastSkills
- Operations management
- Business Development
- Project Management
- Consistently meet goals
- Staff training/development
- Employee scheduling
- Recruitment
- Effective leader
- Budgeting
- Deadline-oriented
- Efficient multi-tasker
- Exceptional interpersonal communication
- Relationship building
- Performance improvement
Timeline
Duty Manager
The Cavill Hotel
08.2023 - Current
Venue Manager
The Chevron Tavern & The Chevron Island Bottle-o
08.2021 - 08.2023
Duty Manger
Waxys Irish Pub
06.2021 - 08.2022
Duty Manager
Melbas On The Park
01.2017 - 01.2020
Administration Assistant
Byron Shire Council
09.2016 - 01.2017
Sales Representative
Yarra Valley Farms
05.2015 - 08.2016
0417856007
Adam Maley
0451051064
Ian Scott
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